Review Of Hotel Urban Jade

The stay was good i would recommend it to others and also would love to visit next time it was clean and service was good

Worst stay and the room was not cleaned properly when I checked in and Staff was very bad and ambience is not good at all. No value for money

I’ve been a regular guest at this hotel, but my recent stay was very disappointing. I was charged ₹800 for extending my stay by just 27 minutes and ₹100 for using the ashtray that was already provided in the room. The breakfast I pre-ordered the night before was also not exactly what I had requested. This isn’t the first issue I’ve faced — during a previous visit, my check-in was delayed by nearly four hours even though I had paid in advance, and I was given a lower-standard room temporarily.Overall, the extra charges and repeated service issues have made my experience quite unfair.

The rooms are good and staff co operative the property is value for money but the only drawback is their breakfast They will give you only one snacks

It was not value for money for me. Room was ok but quality of service was very poor. We were allotted the wrong rooms and then had to change. Key cards were not functioning properly and we needed the front desk assistance many times. We had paid for breakfast but did not know it was not a buffet. Even upon ordering in advance, the meal was not delivered on time which we had to forgo because by then we had made our own arrangement. Evening tea /coffee was only available after 7pm and upon ordering 5 teas, we were given 5 coffees instead. There were no glasses kept alongside the kettle for water or tea preparation. TV did not work in some of the rooms. Service and attention to detail were pathetic. Only saving grace was the room quality. Many of the facilities listed in the description did not exist. For example our room which was an Executive Room with Balcony, did not have any dental kit, ironing board with iron, shower caps and many other such amenities. Another room which we booked with additional bed for no extra charge was not provided and we had to forgo the same after waiting for 30 mins in the end. The hotel doesn't have any in-house kitchen and brings in all meals from outside, though the property description mentions an elegant restaurant serving mouthwatering delicacies. Even the room sizes are falsified. The Executive Room with Balcony mentions a size of 3488 sq ft which in most buildings is the size of an entire apartment. Most of the data mentioned in the description is wrong and descriptions regarding the hotel services need to be reviewed and corrected.

Had a really comfortable stay! The room was clean and well-maintained, and all the facilities were great. The staff was friendly and helpful, making sure everything went smoothly throughout the stay. The location was convenient and peaceful, which made the experience even better. Overall, an amazing stay would definitely recommend this place to others! 🌸

poor hygiene of everything , clogged wash basin, unhygienic towels, insects in suit room, Poor support, not recommended

The hotel is satisfactory; however, the hospitality service is inadequate, and the organization is lacking.

The only good thing about this property is its location. Service and amenities are poor, with noticeable issues in cleanliness and hygiene. Basic toiletries were missing, and the food was just average.

The day I checked in there was no power for almost 2hrs. They said power backup failed.

Washroom was very dirty. Mattress was of poor quality. Mosquito was in the room. Even the room service was very poor for eg. Bathroom towel was torn

Nice hotel with good support staff, room was big and clean. I enjoyed my stay at this place. Recommend for IT folks who want to stay near by bagmane, its hardly 2 km and walkable distance

Hotel donot have professional staff. Hence improvement required in service. Rooms are cleaned. Food is good. Far away from city centre. Overall good for stay

Intially they gave a room where everything was broken and geyser was not working at all. Later after complaining they changed the room. Breakfast is compliment but limited and ordered from outside. For morning tea coffee we had to wait for more than 2-3 hours. Staff is horrible. They keep commenting if you ask them anything. They really need to train the staff.

too good hospitality, polite staff, supportive staff, Daily cleanliness... overall best property ever too good hospitality, polite staff, supportive staff, Daily cleanliness... overall best property ever.

Nice property, best location, good food

It was worst, No proper cleaning, No proper staff, Not managing properly, Reception no one is responsible, in a day they time they were not able to take order.

Hotel room was neat and clean. Washroom was Hygienic. Room Service was good. Overall experience was very satisfying. The only problem was it's approach road which is not comfortable though the distance from main road is not far

Nice ambiance and good facilities , staff are cooperative and helpful . Would recommend this place .

We were given a different room, and not the room we selected, the toilet seats were broken. The staff was rude and there was no response when called for. We were also asked to again change the room while the stay as well as check out earlier than the stated time. The bathroom was not stocked properly as well and there were some fights happening during our stay. All in all they had really bad service