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Ichchhapor, Surat | 13.1 km from city centre
124 Ratings, 45 Reviews
Last 10 Customer Ratings (Latest First)
Review Summary
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Guests appreciate the friendly and attentive staff, who ensure a smooth check-in and are always ready to help. The rooms are spacious, clean, and well-decorated, featuring thoughtful amenities. Food quality, especially the breakfast and dinner buffet, receives high praise, with diverse options available. The property’s convenient location near Hazira port and good parking adds to its appeal.
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Good Stay
The room was good, neat and clean. Breakfast was good with a lot of options. Dinner was nice and tasty. Overall I found it very good.
Room: Executive Room(Old Wing)
Good Stay
Staff & Service: From the moment of check-in, the staff were incredibly friendly, welcoming, and attentive. They were efficient and always willing to help, even accommodating a late check-out request with a smile. Their customer service was truly second to none. Room: My room was spacious, beautifully decorated, and spotlessly clean. The bed was large and very comfortable, and I appreciated the thoughtful amenities, including a water boiler and safe deposit box. The crisp linens and tasteful decor added to the overall comfort. Amenities: The hotel provided free Wi-Fi throughout the premises, which was a great convenience. I particularly enjoyed the excellent audio and video system in my room. Food & Dining: The breakfast and dinner buffet was a highlight, with a delicious and diverse selection of both hot and cold dishes. The food felt fresh and tasted great. I would highly recommend this hotel to anyone visiting the area and will definitely be returning on my next trip. It offered a pleasant stay at a great value.
Room: Executive Room(Old Wing)
Hotel The Excellency
Dear Mr. Veeresh, Thank you so much for your generous and detailed review! We're thrilled to hear that you enjoyed your stay—from our welcoming staff and clean, comfortable rooms to the thoughtful amenities and delicious buffet. Your kind words truly motivate our team to keep delivering memorable experiences. We're glad the late check-out and service met your expectations. It was a pleasure hosting you, and we look forward to welcoming you back on your next visit. Warm regards from all of us at Hotel The Excellency! Best regards, Mathews Guest Relations.
awesome
good food.. nice ambience cleanliness was good... srimanta suraksha kamal shankar... hospitality was good
Room: Executive Room(Old Wing)
Hotel The Excellency
Dear Mr. Ashish Maurya, Thank you so much for your wonderful 5-star rating and kind words about our location, cleanliness, food, ambience, and hospitality. 🌟 We look forward to welcoming you again soon for another memorable stay. 🙏✨ Warm regards, Mathews Guest Relations.
Good Stay
Descent and friendly property. Stayed there only for 1 night enroute from Ro-Ro Ferry Hazira. Breakfast spread and taste was also good.
Room: Deluxe Room(Old Wing)
Hotel The Excellency has replied on Thu Jul 17 10:00:11 IST 2025
Dear Mr. Himanshu, Thank you for choosing to stay with us and for sharing your valuable feedback. We're glad to hear that you found the property decent and friendly, and that you enjoyed the breakfast spread and taste. It’s great to know we could offer you a comfortable stopover en route from the Ro-Ro Ferry Hazira. We hope to welcome you again for a longer stay and an even better experience. Best regards, Mathews Guest Relations
good 👍
food is good, old wing ac need to check. Good stay for business. value for money. Nearest by hazira port.
Room: Executive Room(Old Wing)
Hotel The Excellency has replied on Wed Jul 16 09:49:06 IST 2025
Dear Mr. Maurya, Thank you for taking the time to share your feedback and for rating your stay with us. We’re glad to hear that you enjoyed the food and found our location convenient, especially for business near Hazira Port. Your kind words about the value for money mean a lot to us. We’ve noted your comment regarding the AC in the old wing and will ensure our maintenance team looks into it promptly. Guest comfort is our top priority, and your input helps us improve. We look forward to welcoming you again on your next visit. Warm regards, Mathews Guest Relations.
Review - the excellency
Overall good. Wifi connectivity needs improvement staff is courteous & breakfast is good. Rooms are clean. Yes
Room: Deluxe Room(Old Wing)
Hotel The Excellency has replied on Wed Jan 15 10:02:33 IST 2025
Dear Mr. Ajit Panditrao, Thank you for taking the time to share your valuable feedback. We’re delighted to hear that you found our staff courteous, enjoyed the breakfast, and appreciated the cleanliness of our rooms. We have noted your suggestion regarding the Wi-Fi connectivity and will take the necessary steps to improve it. Your feedback helps us enhance our services to ensure an even better experience for our guests. We look forward to welcoming you back to Hotel The Excellency in the near future! Warm regards,
Lack of sense
soloWhen a person is sleeping, the bellboy/guard comes in and knocks at 6am saying you have a guest leaving at lobby, when i was staying alone and upon calling reception i got to know it was a mistake the message was for guest in room 409, and they woke me up in error. Not good experience at all!
Room: Super Deluxe(New Wing)
Hotel The Excellency has replied on Mon Dec 16 10:25:50 IST 2024
Dear Mr. Krishna Sharma, Thank you for sharing your experience with us. Please accept our sincerest apologies for the disruption caused during your stay. We understand how important uninterrupted rest is for our guests, and we deeply regret the mistake that led to this inconvenience. We have already addressed this matter with our team and reinforced our communication protocols to ensure such errors are not repeated in the future. Your feedback is invaluable in helping us improve, and we are committed to providing a seamless experience to all our guests. We hope you will give us another opportunity to serve you better in the future. Please feel free to reach out to us directly should you plan your next visit; we would be happy to ensure a more comfortable and pleasant stay. Warm regards,
Average stay
familyLocation is approachable. Food was ok. However, quality of fittings in bathroom need improvement, as do the common area which was being used as store room by staff.
Room: Standard Room(Old Wing)
Hotel The Excellency has replied on Tue Nov 19 15:59:43 IST 2024
Dear Mr. Virender Choudhary, Thank you for sharing your feedback. We’re glad to hear that you found the location convenient. We apologize for the areas where we fell short during your stay, particularly regarding the bathroom fittings and the use of common areas. Please rest assured that we take your concerns seriously and will address these issues to ensure a more comfortable experience for future guests. We appreciate your valuable feedback and hope to have the opportunity to welcome you back to Hotel The Excellency for an improved stay. Warm regards, Mathews VP Operations Hotel The Excellency
Excellent service
Quality food, excellent service, co-operative staff. Rooms are okay. Spacious rooms. All types of food available in breakfast, lunch and dinner.
Room: Standard Room(Old Wing)
Hotel The Excellency has replied on Tue Aug 20 12:19:16 IST 2024
Dear Mr. Kangude, Thank you so much for taking the time to share your wonderful feedback! We are thrilled to hear that you enjoyed our service, food, and the cooperation of our staff. Your kind words truly motivate us to continue delivering the best experience to our guests. We also appreciate your comments regarding the rooms and will take them into consideration as we strive to improve our offerings. We hope to have the pleasure of welcoming you back soon for another memorable stay. Warm regards, Mathews. VP Operations
Good Stay
check in was smooth. Room access was little challenging. They have not provided head shower for bath. Breakfast was good. The surprise was a TT facility which we enjoyed. Enough space for car parking. Overall good experience.
Room: Standard Room(Old Wing)
Hotel The Excellency has replied on Mon Jul 15 17:34:53 IST 2024
Dear Shiveshwar Prasad Srivastava, Thank you for sharing your feedback and rating us 4 out of 5 stars. We're pleased to hear that you had a good stay and enjoyed our breakfast, TT facility, and car parking space. We apologize for the inconvenience you experienced with room access and the absence of a head shower in the bathroom. Your feedback is valuable, and we will work on these aspects to enhance our guest experience. We're glad to know you found our check-in process smooth and appreciated the overall experience. We hope to have the pleasure of welcoming you back and providing an even better stay in the future. Best regards, Mathai Kuriako VP Operations Hotel The Excellency, Ichhapore, Surat
Great place for hazira industry guest
Nice hotel, all services available, great food, laundry a bit expensive but quality good, nice staff at reception
Room: Standard Room(Old Wing)
Hotel The Excellency has replied on Mon Jul 15 17:33:19 IST 2024
Dear Prithvipal Singh, Thank you for taking the time to share your wonderful review! We're delighted to hear that you enjoyed your stay with us and found our services and amenities satisfactory. Your kind words about our staff, food, and overall experience are greatly appreciated. We understand your concern about the laundry prices, and we're glad to know that you found the quality up to the mark. Your feedback is valuable to us and helps us in our continuous efforts to provide the best experience for our guests. We look forward to welcoming you back to Hotel The Excellency on your next visit to Hazira. Warm regards, Mathai Kuriako VP Operations Hotel The Excellency, Ichhapore, Surat
Excellent Stay
businessVery good staff and very much helpful personnel. The food was also good. Rooms and amenities were good
Room: Standard Room(Old Wing)
Hotel The Excellency has replied on Tue May 14 14:30:19 IST 2024
Dear Mr. Joshi, We're thrilled to hear that you had an excellent stay with us! Our team is dedicated to providing exceptional service, and it's wonderful to know that you found them very helpful. We're delighted that you enjoyed the food and found our rooms and amenities to your satisfaction. Thank you for your kind words, and we hope to have the pleasure of welcoming you back for another fantastic experience soon! Warm Regards, Mathews.
Good Stay
The hotel is good. Staffs are polite and trained. Food quality is upto the mark. Rent is reasonable and room quality is good. In food especially ckicken bbq is best and breakfast is also good.
Room: Standard Room(Old Wing)
Hotel The Excellency has replied on Tue May 14 14:28:44 IST 2024
Dear Mr. Das, Thank you for your positive feedback! We're delighted to hear that you had a good stay with us. Our team takes great pride in providing excellent service, and it's wonderful to know that you found our staff polite and well-trained. We're glad you enjoyed the food, especially the chicken BBQ and breakfast. We appreciate your kind words about our room quality and reasonable rates. We look forward to welcoming you back on your next visit! Regards, Mathews
Good Stay
Hotel is good, rooms are good as per the tariff. Staff behavior is fine. Food quality acceptable and prices are reasonable. Overall experience is good
Room: Standard Room(Old Wing)
Hotel The Excellency has replied on Sat Apr 27 11:19:45 IST 2024
Dear Mr. Das, Thank you for your positive review! We're delighted you enjoyed your stay with us. Our comfortable rooms, friendly staff, and reasonably priced, quality food contributed to your overall satisfaction. We hope to welcome you back soon. Best regards, Mathews.
Average Stay
soloStaff very courteous. Food ok. No hot water in the room. Tv did not work. Ac was hardly effective. All rest was good
Room: Executive Room
Hotel The Excellency has replied on Wed Feb 28 18:33:25 IST 2024
Dear Mr. Bhatia, Thank you for sharing your feedback with us. We appreciate your kind words about our courteous staff and are pleased to hear that you found the overall experience satisfactory. However, we apologize for the inconvenience you experienced regarding the hot water availability, TV functionality, and effectiveness of the air conditioning in your room. Please rest assured that we take your comments seriously, and our maintenance team will address these issues promptly to ensure they are resolved for future guests. We understand the importance of providing a comfortable and enjoyable stay for our guests, and we regret that we fell short of meeting your expectations in these aspects. Your feedback serves as valuable insight for us to improve our services and facilities. Once again, we appreciate your feedback and hope to have the opportunity to welcome you back for a much-improved experience in the future. Warm regards, Mathews.
Misleading pictures
businessRooms were not offered in the hotel building but some other place. They charged us extra to provide room in hotel
Room: Standard Room
Hotel The Excellency has replied on Mon Jan 22 10:36:28 IST 2024
Dear Mr. Agarwal, Thank you for taking the time to share your feedback with us. We are sorry to hear that you were not satisfied with your recent stay at The Excellency hotel. We would like to clarify that both the front wing and back wing of our hotel belong to The Excellency hotel. However, the category of room that you selected is situated in the back wing of the hotel. Rooms in the front wing are of a higher category, and therefore, we charged supplementary charges for the room that you selected. We apologize for any inconvenience that this may have caused you. We assure you that we will take steps to ensure that such issues do not arise in the future. Thank you for choosing The Excellency hotel, and we hope to have the opportunity to welcome you back soon. Sincerely, Mathews.
Don't go by the name & photos!
familyWhen we booked this for our stay in surat, the photos were good and fit our requirements of a 6 member family with kids and senior citizens. However, when we checked in, we were given some rooms in a separate old building behind the main hotel. The cringe & shady looking building was more of a lodge, which had a useless lift ! to access the lift, one had to climb some 10 steep steps. Again, every floor the lift stops there is another flight of steps you have to climb up or down before you reach your room. The restaurant too is on the 1st floor of new building and has about 15 steep & narrow steps which lead you to an oasis! the restaurant is good and has all interiors with typical pink vets branding (this was formally vits, before it canceled the contract few years ago. But these guys are using the same furnishings and branding) the steps were a big inconvenience to my senior citizen parents, who were made to take the arduous task of climbing. Luckily the staff were courteous and provided meals into their rooms. The food was awesome and tasty. The restaurant buffet breakfast was good too. For the price, it is value for money. But these rooms are good if you are on a budget and solo or group of friends who just want to relax at a night stopover enroute your journey. Rooms have zero views, fridge bar wasn't working, no tea coffee kettle nor water bottles as standard in rooms. They provide filtered water in storage dispensers. Rooms have manual locks, washrooms are clean but do not have exhaust. All beds are single beds. Towels were clean but worn out. Hot water facility available. Washbasin is weirdly inside the room not the toilet! ac remotes were useless. Ac stopped 3 times in the night and had to be physically switched on. So if you are a family, do not book standard rooms. If you have senior citizens, avoid this hotel. Not wheelchair friendly.
Room: Standard Room
Hotel The Excellency has replied on Fri Jan 19 11:20:04 IST 2024
Dear Mr. Ameet, Thank you for taking the time to share your feedback with us. We are sorry to hear that your experience at our hotel did not meet your expectations. We apologize for the inconvenience caused due to the room allocation and the lift access. We have taken note of your feedback and will work towards improving our services to ensure that our guests have a comfortable stay. We are glad to hear that you enjoyed the food at our restaurant and that our staff was courteous. We appreciate your kind words about the restaurant buffet breakfast and the value for money that we offer. We hope that you will give us another opportunity to serve you better in the future. Also we are happy to announce that we have started up with a new Luxury wing attached to the same hotel providing with all premium amenities & facilities. Best regards, Mathews Hotel The Excellency
Stay in hotel excellency
Good food, room maintenance and cleanliness, it is very close to highway so easy to locate and reach hotel
Room: Standard Room
Hotel The Excellency has replied on Fri Jan 19 16:34:31 IST 2024
Dear Mr. Singh, Thank you for taking the time to share your experience with us. We are thrilled to hear that you enjoyed your stay at our hotel and that our team was able to provide you with exceptional service. Your kind words mean a lot to us and we will be sure to share them with our staff. We hope to have the pleasure of welcoming you back soon. Best regards, Mathews
Excellent Stay
It's a nice value for money budget hotel. Behaviour of the staff and food are very nice in this hotel. Cleanliness and hygiene of the room and bathroom are well maintained. Staff both from restaurant and housekeeping are very good and responsive and attend to the requirements quickly when called. Good part is also that the acs work fine and temperature can be adjusted precisely as per the occupants's requirements. All in all the hotel fulfills all the basic requirements for a comfortable stay.
Room: Executive Room
Hotel The Excellency has replied on Fri Jan 19 16:36:57 IST 2024
Dear Mr. Kuldeep, Thank you for taking the time to share your feedback with us. We are thrilled to hear that you enjoyed your stay at our hotel and that our staff's behavior, food quality, and room hygiene met your expectations. We are glad that you found our staff responsive and attentive to your needs. We are also happy to hear that you found our air conditioning system efficient and adjustable. We appreciate your kind words about our hotel being a value for money budget hotel that fulfills all the basic requirements for a comfortable stay. We take pride in providing our guests with a comfortable and enjoyable stay. We hope to have the pleasure of welcoming you back soon. Best regards, Mathews Management
Average Stay
The amenities in the room are good and also the size is good. The people are good too. But there is no professionalism. The people aren't trained at all in their job. Whatever good they are doing is because they are good, not because they have been trained.
Room: Deluxe Room
Hotel The Excellency has replied on Fri Jan 19 16:39:08 IST 2024
Dear Mr. Ashish, Thank you for taking the time to share your feedback with us. We are glad to hear that you found our amenities and room size to be good and that our staff was friendly. However, we are sorry to hear that you felt our staff lacked professionalism and training. We take your feedback seriously and will work towards improving our staff's training to ensure that our guests receive the highest level of service. We appreciate your feedback and hope to have the opportunity to serve you better in the future. Best regards, Mathews Management
In Kamrej
Ring Road
Bharthana
Athwa
Shakti Nagar
Surat
Navsari
Sahol
Pardi
Valsad
Pardi
Kadodara
Kamrej
Mandvi, Surat
Laldarwaja
Adajan Gam
Begampura
Rundh Magdalla
Kosad Gam
Haripura
Begampura
Laldarwaja
Bharthana
Ichchhapor
Vesu
Haripura
Ring Road
Pal Gam
Vesu
Varachha Road
Adajan Gam
Magob
L.P.Savani
Palanpur Gam
