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Review Of Zip By Spree Hotels Surat

Bharthana, Surat | 7.9 km drive to Surat International Airport

    User Rating & Reviews

    • everyone
    • group
    • couple
    • solo
    • business
    • family
    3.6
    Very Good

    169 Ratings, 51 Reviews

    excellent
    38%
    very good
    22%
    average
    15%
    poor
    13%
    bad
    12%

    Last 10 Customer Ratings (Latest First)

    • 3
    • 3
    • 5
    • 5
    • 4
    • 3
    • 5
    • 2
    • 5
    • 4

    Rating Categories

    • Location4.0
    • Cleanliness2.3
    • Food2.9
    • Value For Money3.3
    • Facilities3.6
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    Review Summary

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    Guests appreciate the spacious rooms and convenient location near the airport. However, many mention poor service and maintenance issues, including unclean facilities and unresponsive staff. While some enjoyed polite service and decent food, recurring complaints about inadequate housekeeping and check-in delays were noted. Overall, the property offers a mix of good potential and significant areas for improvement.

    Sort by:

    Positive first
    3.0

    Average Stay

    hari p.solo

    The Receptionist Approach Was Not Friendly, They are not at all welcoming the customers. Not Friendly

    Travel Month: Oct 2025

    Room: Deluxe Room

    • user photos
    2.0

    Poor Stay

    dharam j.business

    Not at all good ,poor maintenance, poor service, location of the property is good ,but service and quality of maintenance is very bad

    Travel Month: Aug 2025

    Room: Superior Twin Room

    Zip By Spree Hotels Surat

    We are truly sorry to hear about your disappointing experience at our hotel. Your feedback is concerning, and we take it very seriously. We will address these issues with our team to ensure that our guests receive the high standard of service and comfort that we strive for. Thank you for bringing this to our attention. Thanks & Regards Urvi Patel Operation Manager

    1.0

    Terrible Stay

    krishnaditya k.

    Chilled water is payable. Even on request they asked for rs. 62/litre.

    Travel Month: Aug 2025

    Room: Deluxe Room

    1.0

    Terrible Stay

    dipak p.

    First to not fan in room. Service is poor Breakfast is very poor 😢 No facility enter in hotel after 11 pm Manager is very poor Cleaning not proper Washroom is very bad condition Bad sheet old reusable and not washable Blanket is very got a bad sael

    Travel Month: Jul 2025

    Room: Deluxe Room

    Zip By Spree Hotels Surat

    We are truly sorry to hear about your disappointing experience at our hotel. Your feedback is concerning, and we take it very seriously. We will address these issues with our team to ensure that our guests receive the high standard of service and comfort that we strive for. Thank you for bringing this to our attention. Thanks & Regards Urvi Patel Operation Manager

    2.0

    Poor Stay

    faiz a.business

    It was a terrible experience here the rooms were smelly and all the walls has leakage issues and non eof the things were in place it was room under maintenance which they alloted me never stay here its a pathetic hotel

    Travel Month: Jul 2025 (3-Night Stay)

    Room: Deluxe Room

    • user photos
    1.0

    Terrible Stay

    divyesh t.couple

    Place looks shady, towels and all provided are bad, service extremely poor completely untrained staff, TV not working, fan broken, overall a bad place to stay

    Travel Month: Jun 2025

    Room: Deluxe Room

    5.0

    Very good

    gobinath r.business

    Overall the room is very clean and the toilets are very clean. The breakfast is very good thank you

    Travel Month: Jun 2025

    Room: Deluxe Room

    Zip By Spree Hotels Surat

    Thank you for your 5-star review! We're delighted to hear that you had a fantastic experience with us. Your feedback is truly appreciated, and we hope to welcome you back soon for another wonderful stay. Thanks & Regards, Urvi Patel Operation Manager

    4.0

    Good Stay

    Oveall stay was good and comfortable ,good and polite service ,I will recommenlnd for stay

    Travel Month: May 2025

    Room: Family Suite

    1.0

    Terrible Stay

    ritika c.couple

    poor poor poor starting from check in we have already booked online in mmt but the staff at reception tell us to wait and waiting is too long. after that the room provided is not appropriate we told to reception and they changed the room but again waiting is too long and room was not clean and door lock is not working we have to wait outside the room and lastly the breakfast included in the booked room they said to serve at the buffet in their hotel but the buffet is not there they just asking what do you want to eat and have very few option in the breakfast and give only one paratha for the breakfast for two persons and many more problem we face but let it be. we are not at all happy with the stay and we don't, recommend any person to stay in zip shree.

    Travel Month: May 2025

    Room: Deluxe Room

    • user photos
    • user photos
    • user photos
    4.0

    Overall good

    arghya g.business

    Walls could have been better. also breakfast. staffs are well behaved.. washroom is clean. Rooms are spacious.

    Travel Month: May 2025

    Room: Deluxe Room

    1.0

    Terrible Stay

    abhinav m.

    Different room was shown at the time of booking and some other room was alloted. Also AC was not working fine

    Travel Month: Apr 2025

    Room: Deluxe Room

    Zip By Spree Hotels Surat

    We are truly sorry to hear about your disappointing experience at our hotel. Your feedback is concerning, and we take it very seriously. We will address these issues with our team to ensure that our guests receive the high standard of service and comfort that we strive for. Thank you for bringing this to our attention. Thanks & Regards Urvi Patel Operation Manager

    1.0

    Terrible Stay

    chirag b.business

    Very bad price is to higher no comfort no ac work properly staff is not good. Reply is not good

    Travel Month: Apr 2025

    Room: Superior Twin Room

    1.0

    Terrible Stay

    saransh s.

    Hotel was not good not good stay food was not good

    Travel Month: Mar 2025

    Room: Family Suite

    2.0

    Poor Stay

    business

    Room Was very small. not too much clean, reception person is rude. and they charge me 500 rs extra for early check in.

    Travel Month: Mar 2025

    Room: Deluxe Room

    5.0

    Good for short stay

    brijeshkumar s.business

    Well located and well appointed. Good value for money hotel, especially for shorter stay. Breakfast was unimpressive.

    Travel Month: Mar 2025

    Room: Deluxe Room

    • user photos
    • user photos
    • user photos
    • user photos
    • user photos
    5.0

    Excellent Stay

    minali k.

    It was a great stay. The staff was so polite and attentive. A great experience overall.

    Travel Month: Mar 2025

    Room: Deluxe Room

    Zip By Spree Hotels Surat

    Thank you for your 5-star review! We're delighted to hear that you had a fantastic experience with us. Your feedback is truly appreciated, and we hope to welcome you back soon for another wonderful stay. Thanks & Regards, Urvi Patel Operation Manager

    3.0

    Ok ok hotel for business travelers

    maulin s.business

    The location is ok so is the food. There were no toiletries. Too much noise at 12 am at night in hotel and management was not at all bothered.

    Travel Month: Mar 2025

    Room: Deluxe Room

    Zip By Spree Hotels Surat has replied on Sun Mar 23 18:04:33 IST 2025

    We apologize for any inconvenience you experienced during your visit. We value your feedback and will use it to improve our services. Thank you for bringing this to our attention. Thanks & Regards, Susanta Nayak General Manager

    2.0

    Poor Stay

    ajay g.family

    Lobby was bad smelling, No welcome drink was served, bathrooms was suffocating, no ventillation, breakfast was served with stale food or missing items.

    Travel Month: Mar 2025

    Room: Deluxe Room

    Zip By Spree Hotels Surat has replied on Sun Mar 23 18:05:23 IST 2025

    We apologize for any inconvenience you experienced during your visit. We value your feedback and will use it to improve our services. Thank you for bringing this to our attention. Thanks & Regards, Susanta Nayak General Manager

    5.0

    Excellent Stay

    dhruv s.solo

    Very safe, welcoming staff and great service at all times. Food is also too good. Good value for money

    Travel Month: Feb 2025

    Room: Deluxe Room

    Zip By Spree Hotels Surat

    Thank you for your 5-star review! We're delighted to hear that you had a fantastic experience with us. Your feedback is truly appreciated, and we hope to welcome you back soon for another wonderful stay. Thanks & Regards, Urvi Patel Operation Manager

    4.0

    Good Stay

    suchit p.business

    Hotel need to do Clen fresh towel also has to be clen Frunt Desk . other wis everyting is good restorant food test

    Travel Month: Feb 2025

    Room: Deluxe Room

    Zip By Spree Hotels Surat

    Thank you for your 5-star review! We're delighted to hear that you had a fantastic experience with us. Your feedback is truly appreciated, and we hope to welcome you back soon for another wonderful stay. Thanks & Regards, Urvi Patel Operation Manager

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