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Review Of Hotel Sun Mark

Mall Road, Manali | 2.2 km drive to Hidimba Devi Temple

    User Rating & Reviews

    • everyone
    • couple
    • family
    • group
    3.0
    Good

    25 Ratings, 20 Reviews

    excellent
    16%
    very good
    20%
    average
    28%
    poor
    20%
    bad
    16%

    Last 10 Customer Ratings (Latest First)

    • 3
    • 2
    • 5
    • 3
    • 2
    • 1
    • 2
    • 3
    • 5
    • 5

    Rating Categories

    • Location3.2
    • Cleanliness3.7
    • Value For Money3.3
    • Facilities3.1
    • Checkin Experience4.0
    • Caretaker4.0
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    Reviews Summary

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    The property has a decent location near Mall Road, offering great views, although accessing it can be tricky due to a narrow lane. Guests appreciate the helpful staff and manager, especially the owner's travel experience. However, there are major downsides like unclean linens, lack of basic amenities, and poor service, including no power backup and food options. Some guests had unpleasant experiences with rude behavior and inadequate facilities, making the stay less enjoyable for many.

    Sort by:

    Positive first
    2.0

    Dont choose this hotel

    love m.couple

    Dirt blanket no food available. Electric cattle not available. Location is still good not a extreme wow. But blanket is veri dirty. No power backup.

    Travel Month: Feb 2024

    Room: Deluxe Room

    Hotel Sun Mark has replied on Thu Jun 12 15:40:03 IST 2025

    Thank you for staying with us and sharing your feedback. We’re glad to know you liked certain aspects of your stay, though we understand some things could have been better. Your comments help us improve, and we hope to offer you an even better experience next time. Sincerely, Hotel Sun Mark Management

    5.0

    Excellent Stay

    harpreet k.family

    Good services good staff all good, we are recommend-ate for this hotel because i have good experience in this hotel.

    Travel Month: May 2023

    Room: Deluxe Room

    Hotel Sun Mark has replied on Thu Jun 12 15:44:59 IST 2025

    Thank you so much for your wonderful rating and kind words! We're thrilled to hear you had a pleasant stay at Hotel Sun Mark. Your appreciation means a lot to our team. We look forward to welcoming you back for another memorable experience in the heart of Manali! Warm regards, Hotel Sun Mark Management

    3.0

    Average Stay

    p s.

    Hotel placement want good but the way reach hotel is bad

    Travel Month: May 2023

    Room: Deluxe Room

    Hotel Sun Mark has replied on Wed Jul 02 13:50:20 IST 2025

    Thank you for staying with us and sharing your feedback. We’re glad to know you liked certain aspects of your stay, though we understand some things could have been better. Your comments help us improve, and we hope to offer you an even better experience next time. Sincerely, Hotel Sun Mark Management

    2.0

    Poor Stay

    sweta s.family

    I don't like their services. Their is not available daily cleaning. They charge very high which is not correct. Personaly i don't like services.

    Travel Month: May 2023

    Room: Deluxe Room

    Hotel Sun Mark has replied on Thu Jun 12 15:48:46 IST 2025

    We’re truly sorry to hear that your experience did not meet expectations. Please accept our sincere apologies for any inconvenience caused. Your feedback has been noted and shared with the concerned departments for immediate attention. We’re now under new management and committed to providing better service. We hope you’ll give us another chance to serve you better. Best regards, Hotel Sun Mark Management

    1.0

    Behaviour of the owner is terrible

    nikhil v.family

    The things are not good at hotel. Main gate doesn’t get open without calling any service boy, beg always makes noise and the handle of bathroom’s gate was already broken and owner was blaming on us.

    Travel Month: Jan 2021

    Room: Super Deluxe with Balcony

    3.0

    It was terrible

    rajat a.couple

    I was with my girlfriend and the host was not having any manners how to talk to girls or to their guests. While my girlfriend was changing the host came and knocked the door like hell my girlfriend got scared.

    Travel Month: Dec 2020 (3-Night Stay)

    Room: Super Deluxe with Balcony

    Hotel Sun Mark has replied on Wed Jan 13 13:43:00 IST 2021

    Give respect and take respect. We dont have superpower that we knock your door and in a few sec we disappear from 1st floor to 3rd floor and first of all, you started abusing, you even don't asked who knocked on your door and after 15 min our room service boy came to your room for asking what actually was happen and you said sorry that you were very angry. The incident date was 5th of january, not 31st dc to 2nd january.

    5.0

    Worth staying

    punit k.group

    Had amazing experience with the staff, manager and all

    Travel Month: Dec 2020

    Room: Deluxe Room

    5.0

    Mesmerizing views. Hotel owned by a professional climber.

    sangeeta d.couple

    You will get best views from the balcony. Its super close to parking on national highway and to mall road also. Best part is the hotel owner, who is a professional climber with 18year of travel experience. You should sit with him for few hours to check out various photos and learn from his experience. There is just 1 catch in this hotel listing, the access to hotel is through a super narrow lane. You have to call the hotel and they will pick you from the old bus stand as you may not be able to search the entrance(hotel is visible from mall road, highway, parking, bus stand but difficult to find the entrance. Super safe, super clean, great views, nice hospitality.

    Travel Month: Dec 2020

    Room: Deluxe Room

    2.0

    Big no for family stay.

    chandan c.couple

    1 this hotel don't have own parking space, you have to park at road side parking. 2 total distance from parking around 200meter and around 50 stairs. 3 they don't have their own kitchen, they will get from outside. We got dip fried prantha. 3 there was many basic things missed in rooms like soap and dust-in not cleaned. But may be this thing happened due to high demand on christmas day. 4 in bathroom no water in flush tank. Only good thing is host and reception was good they provide everything we asked. As they are himachali people.

    Travel Month: Dec 2020

    Room: Deluxe Room

    2.0

    Sam

    sameer s.group

    Hotel location is worst because of the way to get in and the hotel services was also not good because we have booked super deluxe room but it was just a simple room and the charges was also high according to room.

    Travel Month: Dec 2019

    Room: Super Deluxe with Balcony

    3.0

    Good but no so

    animesh b.loyalty-icongroup

    Not so best place back site of mall Road

    Travel Month: Nov 2019 (3-Night Stay)

    Room: Deluxe Room

    4.0

    Fine stay

    manish v.family

    The stay was ok I mean, facilities wise it was not that great but, the location of the property was very good. The property was neat and clean and security-wise it was also good.

    Travel Month: Jun 2019

    Room: Deluxe Room

    3.0

    Stay was good

    parte k.group

    They shifted me in another room in the same property. I did not like it so, I stay in the same room which I had booked for but, they charge me extra for that. The rest of the things were good.

    Travel Month: Jun 2019

    Room: Deluxe Room

    4.0

    Good stay

    rajesh b.family

    Location was good but was near to the under construction building nearby. Everything was ok.

    Travel Month: May 2019

    Room: Deluxe Room

    3.0

    Not have a nice time spent

    rajeev k.couple

    As mention about facility like swimming pool and spa there is nothing. The best part is, it is near Mall road. But at the same time the road are congested at which it is there.

    Travel Month: Jun 2019

    Room: Deluxe Room

    3.0

    Nice stay

    hari s.family

    Well maintained property with the good facilities. The location in a remote area, and it is very hard to find the place for the first time. The service boys were very helpful and co-operative. Room was quite good. It's a recommendable property for all.

    Travel Month: Apr 2019

    Room: Deluxe Room

    4.0

    Good and clean hotel with reasonable cost

    hiteshkumar p.family

    We two families were stayed here. This was a vary pleasant experience. Even I got great deal from company. Before booking, referring reviews from other that a road approaching to hotel is not good. But in my opinion it is quite manageable. Even hotel owner sent some person to receive us. Finally to summarize, I recommend this hotel if you wish to stay near mall Road at Manali.

    Travel Month: Mar 2019

    Room: Deluxe Room

    1.0

    Terrible Stay

    shivek r.

    I will never ever suggest someone to stay at this place. We were not provided with any water bottles, the staff was extremely rude and gave us threats many times, the owner even threatened us to call his local people on the occurrence of an incident. If you could, please refund the whole money to me. They even charged us more for some burn mark and I can even provide you with the picture of that mark, they did not exchanged the wet quilts with the new ones and blamed us for the condition of the quilts and refused to exchange them even when other rooms were empty.

    Travel Month: Jan 2019

    Room: Deluxe Room

    1.0

    Terrible stay, worst location, no service

    suneel.

    I will never book this hotel so terrible.
    Location of hotel was very burst, if actual location uploaded on website then I am sure that no body will book this hotel, no facility of food, even bike can not come to the hotel.

    Travel Month: Dec 2018

    Room: Deluxe Room

    4.0

    Good Stay

    vibin k.

    Linen needs to be cleaned with bleach, they look dirty even though they are washed.

    Travel Month: Dec 2018 (4-Night Stay)

    Room: Deluxe Room

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