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Review Of Hotel Shelter palace

Vashi, Navi Mumbai | 2.5 km drive to Fortis Hiranandani Hospital

    User Rating & Reviews

    • everyone
    • group
    • couple
    • solo
    • business
    • family
    3.0
    Good

    55 Ratings, 34 Reviews

    excellent
    22%
    very good
    18%
    average
    20%
    poor
    15%
    bad
    25%

    Last 10 Customer Ratings (Latest First)

    • 5
    • 3
    • 2
    • 1
    • 3
    • 3
    • 1
    • 1
    • 4
    • 5

    Rating Categories

    • Location3.4
    • Cleanliness3.1
    • Room2.9
    • Value For Money3.0
    • Food2.6
    • Security3.4
    icon
    We are using generative AI to show you summarised user review

    Review Summary

    Powered by Myra.AI

    • Hygiene levels are below expectations with mosquitoes and unpleasant smells reported.
    • Cooperative staff assisted in room changes.
    • Many guests found the beds uncomfortable and rooms poorly maintained.
    • Complimentary breakfast received mixed reviews, with some considering it unsatisfactory.
    Read more

    Sort by:

    Positive first
    2.0

    Not value for money

    dhananjay b.family

    Compared with price property is not so hygienically maintained, lot of mosquitoes found, smoking smell observed. However staff and manager are cooperative, they helped me for another room which was good compared to other room

    Travel Month: Nov 2022

    Room: Semi Deluxe Room

    1.0

    The room

    sachin t.couple

    Bed was not good as not at all comfortable

    Travel Month: Sep 2022

    Room: Semi Deluxe Room

    3.0
    d s.loyalty-iconbusiness

    Over all good mm

    Travel Month: Mar 2020

    Room: Standard Ac

    1.0

    Terrible Stay

    dyana s.business

    They uploaded a different picture of the room and give a shabby room.

    Travel Month: Feb 2020 (3-Night Stay)

    Room: Semi Deluxe Room

    5.0

    Amazing room

    zafar a.couple

    Its a good Hotel with decent staff

    Travel Month: Jan 2020

    Room: Standard Ac

    Hotel Shelter palace has replied on Tue Feb 25 17:46:49 IST 2020

    Dear Zafar, thank you for your review and for choosing our Hotel. I'm sure our entire Hotel staff enjoyed catering to your needs as much as you enjoyed your stay. We are happy that you enjoyed your stay and we are looking forward to have you again in our Hotel.

    1.0

    Not good at all

    abhir h.loyalty-iconcouple

    Room not at all good and full of mosquitoes.

    Travel Month: Jan 2020

    Room: Standard Ac

    Hotel Shelter palace has replied on Tue Jan 28 16:52:15 IST 2020

    Mr Abhir, extremely sorry for the inconvenience faced by you. Hope to serve you again.

    3.0

    Average good stay

    sachin w.couple

    Average good stay. Cleanliness is average room are average

    Travel Month: Dec 2019

    Room: Semi Deluxe Room

    Hotel Shelter palace has replied on Tue Jan 28 16:52:56 IST 2020

    Mr Sachin, thank you for your feedback. Hope to serve you again.

    4.0

    There is no restaurant

    ramarpandi k.business

    There is no restaurant due to avoid break fast

    Travel Month: Dec 2019

    Room: Semi Deluxe Room

    Hotel Shelter palace has replied on Tue Jan 28 16:54:19 IST 2020

    Mr Ramarpandi, extremely sorry for the inconvenience faced by you.

    1.0

    Food

    richa t.couple

    My breakfast was included in breakfast but when breakfast we saw was pathetic. Not to give anyone. They should stop service if they cannot provide. Useless people

    Travel Month: Dec 2019

    Room: Semi Deluxe Room

    Hotel Shelter palace has replied on Tue Jan 28 16:57:09 IST 2020

    Ms Richa, extremely sorry for the inconvenience faced by you.

    5.0

    Food

    pavan b.couple

    Food not good an tv remote not working

    Travel Month: Dec 2019

    Room: Executive Deluxe Room

    Hotel Shelter palace has replied on Tue Jan 28 16:58:20 IST 2020

    Mr Pavan, thank you for giving us a perfect rating and sorry for the inconvenience faced by you.

    2.0

    My 3 night stay

    dr s.family

    Room service Staff is really good. They clean well but overall the rooms are ok okay. Complimentary breakfast has just one dish of their choice, no options. Billing desk people are not that cooperative. Overall stay was just average.

    Travel Month: Nov 2019

    Room: Standard Ac

    Hotel Shelter palace has replied on Tue Jan 28 16:59:03 IST 2020

    Dr Shanin, thank you for your feedback. Hope to serve you again.

    5.0

    It's good for stay and relaxation

    ankit a.solo

    It's good for relaxation. Well behaved staff. Cleanliness room. Overall good service.

    Travel Month: Nov 2019

    Room: Standard Ac

    Hotel Shelter palace has replied on Tue Jan 28 16:55:06 IST 2020

    Mr Ankit Thank you so much for sharing your experience with us also we are glad you have enjoyed your stay. Hope to serve you again.

    5.0

    Very clean Hotel

    paresh c.couple

    Staff is very cooperative location is also very nice

    Travel Month: Nov 2019

    Room: Semi Deluxe Room

    Hotel Shelter palace has replied on Tue Jan 28 17:00:06 IST 2020

    Mr Paresh, thank you for giving us a perfect rating and for recommending our Hotel to other travelers.

    4.0

    Hotel Shelter Palace review

    john m.family

    Overall the Hotel is okay and there is a lot of improvement to be required. Breakfast had varieties which is good. However cleanliness of the Hotel has to be taken care of.

    Travel Month: Oct 2019 (3-Night Stay)

    Room: Semi Deluxe Room

    Hotel Shelter palace has replied on Tue Jan 28 17:01:01 IST 2020

    Mr john, thank you for sharing your feedback with us also we are extremely sorry for the inconvenience faced by you. We will definitely mark your pointers to make changes and will improve our services. Hope to give us a chance and to serve you again.

    5.0

    Great stay

    rajesh j.loyalty-icon

    Good place good people and good food

    Travel Month: Sep 2019

    Room: Standard Ac

    Hotel Shelter palace has replied on Tue Jan 28 17:01:37 IST 2020

    Mr Rajesh, thank you for your feedback. Hope to serve you again.

    2.0

    Not good

    yogeshkumar g.business

    No kitchen for breakfast, no clean, bad smell, dirty bed, (no word to say) will definitely be sick if stay there

    Travel Month: Sep 2019 (3-Night Stay)

    Room: Standard Ac

    Hotel Shelter palace has replied on Tue Jan 28 17:02:32 IST 2020

    Mr Yogeshkumar, extremely sorry for the inconvenience faced by you.

    3.0

    Average Stay

    ashlesha b.loyalty-iconbusiness

    Bf quality needs to increase Location is convenient Basic amenities needs to change like soap or so.

    Travel Month: Sep 2019

    Room: Semi Deluxe Room

    Hotel Shelter palace has replied on Tue Jan 28 17:04:28 IST 2020

    Dear Ashlesha, thank you for sharing your feedback with us we will definitely mark your pointers to make changes and will improve our services. Hope to give us a chance and to serve you again.

    3.0

    Washroom plumbing is needed, taps are leaking

    rma s.loyalty-iconbusiness

    Location is good, rest is average, need professionals on reception at least they should know how to operate swap machine.

    Travel Month: Sep 2019

    Room: Semi Deluxe Room

    Hotel Shelter palace has replied on Tue Jan 28 17:05:56 IST 2020

    Dear RMA Saxena Thank you for your feedback. Hope to serve you again.

    5.0

    Very good

    ranjan r.family

    Staffs are friendly. Clean, good food, satisfied with all.

    Travel Month: Aug 2019 (3-Night Stay)

    Room: Standard Ac

    Hotel Shelter palace has replied on Tue Jan 28 17:07:02 IST 2020

    Mr Ranjan, thank you for giving us a perfect rating and for recommending our Hotel to other travelers. I'm sure our entire Hotel staff enjoyed catering to your needs as much as you enjoyed your stay. Take care!

    4.0

    Good Stay

    rajarathinam d.solo

    Good location. Staff approach and service fine

    Travel Month: Aug 2019 (5-Night Stay)

    Room: Standard Ac

    Hotel Shelter palace has replied on Tue Jan 28 17:14:39 IST 2020

    Thank you for your feedback. Hope to serve you again.

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