Currency
INR
Select CheckIn Date
Select CheckOut Date
You are booking hotel for more than 30 days
Fraser Road Area, Patna | 9 minutes walk to Patna Junction Railway Station
893 Ratings, 647 Reviews
Last 10 Customer Ratings (Latest First)
Reviews Summary
Powered by Myra.AI
The property has a prime location near Patna junction but suffers from severe cleanliness issues and outdated amenities. Many guests reported filthy rooms, dirty bathrooms, broken fixtures, and malfunctioning AC. Service is often described as poor or non-existent, with staff frequently demanding tips. Issues with hot water, maintenance, and room locks further diminish the experience. While some reviews mention decent food, the overwhelming consensus highlights that the property is far from satisfactory for a comfortable stay.
Sort by:
Average Stay
Property maintenance is not Good no towel No soap at property
Room: Standard Room
Poor Stay
The stay was very poor. in one room AC was not working. Another room shifting was done but bathroom had heavy water leakage so highly untidy. TV was not working in any room. Internet was not working. No employee takes responsibility
Room: Standard Room
HORRIBLE HOTEL LISTED BY MAKE MY TRI
I checked in at 21:00 hrs, they have allotted me room at 23:00 hrs, they don't entertain the guest who book the hotel by third party. Horrible condition of the rooms, washroom,room full of dust,when I complain they send the cleaning staff after 1.5 hrs when I went to reception and ask for cleaning material so that I can clean myself, before that I called 5-6 times but just the excuse that staff is busy in catering service. And then we order food and water which didn't come till we check out. Apart from location nothing is good and it's a horrific experience. Make my trip is the one who need to blame because they didn't scrutinized beforehand and send the guest on their own. TAKING FEEDBACK DIDNT PAY MY TORTURE WHICH I FACE AT HOTEL.
Room: Standard Room
Poor Stay
pathetic condition of hotel...looking very impressive from outside and lobby area but inside the hotel the rooms were dirty and walls were cracked from all side, old furniture style rooms with old amenities....terrible experience from this trip...not suggesting any one to book hotel rooms in it...
Room: Standard Room
hotel smart worst experience
I book my ticket from MMT so they provide me worst room in hotel on MMT site it was mentioned that breakfast is included but they not provide a single day even there owner speak rudely on I was in queue. I feel insulted
Room: Standard Room
Poor Stay
2
Room: Standard Room
Terrible Stay
Please remove from mmt
Room: Standard Room
Poor Stay
very bad service and not clean and not lock door after open luxury service not and when he know booking not response
Room: Standard Room
Hotel Samrat International has replied on Wed Apr 02 18:47:32 IST 2025
We're sorry to hear about your experience. This is not the level of service we aim to provide. Your feedback is important, and we will address these concerns to improve our hospitality. We appreciate your input and regret any inconvenience caused. Thanks and regards.
Need improvement
It's not maintained at all ,bed,washroom, bed sheet, TV, inside room cleaning, room locking unit from inside. I think management has to drastically think for upgrade..
Room: Standard Room
Hotel Samrat International has replied on Wed Apr 02 18:52:04 IST 2025
We sincerely regret the inconvenience you faced during your stay. Your feedback is valuable, and we will ensure these issues are addressed for better guest experience. Thank you for sharing your concerns. Thanks and regards.
Terrible Stay
Dirty & congested room unhygienic bathroom paid for ac room despite of that provide non ac room
Room: Standard Room
Hotel Samrat International has replied on Fri Dec 20 15:08:31 IST 2024
Dear Guest, we sincerely apologize for the inconvenience you faced during your stay. Providing a clean and comfortable experience is our priority, and we regret falling short. Your feedback has been shared with our team to address these issues immediately. We hope to have the opportunity to serve you better in the future. Thanks and Regards
Terrible Stay
I have not get the room which i booked, they said no room is available for now for kindly adjust till 12 pm then after we’ll change your room, so i stay in non ac room with no amenities. After my breakfast i went for my work and came back in evening, the room were not changed. - dirty washroom, no hand wash, soap or shampoo in washroom. -no blankets after i asked for the same they gave me dirty one. -dirty almirah where can’t put any cloths, no hangers -tv nor working because no addition socket. - no additional socket for mobile and laptop charging. Once socket which is far from bed. -no telephone to call reception or pantry. -dirty curtains -only one tube light in the room, no night ball nothing, one night ball is there but not working. -dirty chairs -asked for water from the morning but no one gives the same. -asked for extra charges for early check-in, but at the time of booking there was clearly mention that early check-in is the complimentary up to 6 hours.
Room: Standard Room
Hotel Samrat International has replied on Fri Dec 20 15:06:38 IST 2024
Dear Guest, we deeply regret the inconvenience caused during your stay. This is not the standard of service we strive to provide. We sincerely apologize for the room allocation issue and the lack of amenities you experienced. Your feedback highlights critical areas that need immediate attention, and we are addressing these concerns with our team to ensure such lapses do not occur again. Please reach out to us directly so we can make amends and restore your trust in us. Thanks and Regards
Average Stay
businessLocation is good but breakfast timing is questionable i have to check in early by 8 15 but till that breakfast was not available
Room: Standard Room
Hotel Samrat International has replied on Fri Dec 20 15:05:27 IST 2024
Thank you for your feedback. We’re glad you liked the location and apologize for the inconvenience regarding breakfast timing. We’ll review our schedule to better accommodate early check-ins in the future! Thanks
Good Stay
businessNice location, near to patna jn rely station, food quality satisfactory, amenities and services satisfactory
Room: Standard Room
Hotel Samrat International has replied on Fri Dec 20 15:02:26 IST 2024
Thank you for your kind feedback! We're glad you enjoyed the convenient location, satisfactory food, and amenities. We look forward to hosting you again and providing an even better experience! Thanks!
Terrible Stay
familyWorst hotel. I ordered and paid for 3 beds. They gave me 2 bed and i slept on sofa full night. They don't give mosquito coils, heavy mosquito. Bathroom fittings are broken. Toilet seat broken. Taps leakage and broken. No facility. The doors don't have locks. My room has no key and it was all time open. Worst ever experience.
Room: Standard Room
Hotel Samrat International has replied on Sat Nov 09 18:25:54 IST 2024
Thank you for taking the time to share your feedback. I am truly sorry to hear about the issues you encountered during your stay. This is certainly not the standard of service we aim to provide, and I sincerely apologize for the inconvenience and discomfort you experienced. The situation with the bedding, bathroom fittings, and security is unacceptable, and I understand how frustrating this must have been. I have already shared your comments with our maintenance and housekeeping teams to ensure that these issues are addressed immediately. Your safety and comfort are a top priority, and I will ensure that room locks, bathroom fixtures, and all other facilities are thoroughly checked and repaired. I truly regret that we failed to meet your expectations and will work hard to prevent such issues from recurring in the future. I hope you will allow us the opportunity to offer you a much better experience on any future visits.
Terrible Stay
soloHorrible!everything about this hotel is terrible. Room, service, breakfast and cleanliness extremely bad
Room: Standard Room
Hotel Samrat International has replied on Sat Nov 09 18:26:46 IST 2024
Thank you for your feedback. I am truly sorry to hear that your experience with us was far from satisfactory. We take all guest concerns seriously, and I deeply apologize for the issues you encountered with the room, service, breakfast, and cleanliness. This is not the experience we strive to offer, and we understand how disappointing it must have been. I will be discussing your concerns with the relevant teams to ensure that these areas are addressed and improved immediately. Your comfort and satisfaction are our top priorities, and I regret that we fell short during your stay. I appreciate you bringing this to our attention, and I hope you will reconsider giving us another chance in the future.
Worst hotel ever i have stayed in my life
businessWorst service there is no key for rooms first 1 week it was like we used to wait for someone to come and some one will open the door then we asked to meet the housekeeping manager he never met i don’t k know why how much time it takes to make the key and many more like room isn’t clean properly they used dirty mop and smelly clothes staff are not professional and every one getting angry very easily and bathrooms are not clean properly and jet spray also not working overall very very bad and terrible experience strongly not recommend this hotel.
Room: Standard Room
Hotel Samrat International has replied on Sat Nov 09 18:24:14 IST 2024
Thank you for sharing your feedback, and I’m truly sorry to hear about the issues you faced during your stay. This is certainly not the experience we aim to provide, and I deeply apologize for the inconveniences you encountered. Regarding the room key issue, I understand how frustrating it must have been, and we’re investigating the matter to ensure this does not happen again. I’m also very concerned to hear about the cleanliness and maintenance issues you mentioned, and I’ll be addressing these with our housekeeping team immediately to ensure that such standards are never compromised. Please know that your feedback is taken very seriously, and I will personally ensure that the concerns you’ve raised are resolved promptly. We strive for a high standard of service, and I’m disappointed that we fell short during your stay. I hope you’ll reconsider and give us another chance to provide a much-improved experience in the future.
Terrible Stay
amenities and services is concerned, it's terrible and disastrous experience. This property is meant for plundering to the customers as located in prime location.
Room: Standard Room
Hotel Samrat International has replied on Sat Oct 12 18:01:43 IST 2024
Thank you for sharing your feedback about your recent stay. I sincerely apologize for the disappointing experience you encountered regarding our amenities and services. We strive to provide our guests with a high level of service and comfort, and I’m sorry to hear that we fell short in your case. Your comments are invaluable to us, and I will ensure that they are addressed with our team to prevent similar situations in the future. If you would like to discuss your experience further, please feel free to reach out directly. We appreciate your input and hope to have the opportunity to make things right in the future.
Terrible expe
Room was full with bad odour, bathroom fittings was not upto mark, ac controlling was in the hand of guest. I had no other option as there was no cancellation option.
Room: Standard Room
Hotel Samrat International has replied on Sat Oct 12 18:02:44 IST 2024
Thank you for taking the time to share your experience, and I sincerely apologize for the issues you encountered during your stay. I’m sorry to hear about the unpleasant odor in your room and the bathroom fittings not meeting your expectations. We strive to maintain high standards of comfort and cleanliness, and I regret that we did not achieve that during your visit. Additionally, the concerns regarding the air conditioning will be addressed with our maintenance team to ensure better control for our guests in the future. Your feedback is crucial in helping us improve our services, and I appreciate you bringing these matters to our attention. If you’d like to discuss your experience further or have any additional comments, please feel free to reach out directly. Thank you again for your input, and I hope we can have the opportunity to provide you with a better experience in the future.
Terrible Stay
Not maintained hygiene, no response and poor service. Very bad experience
Room: Standard Room
Hotel Samrat International has replied on Sat Oct 12 18:03:41 IST 2024
Thank you for sharing your feedback, and I sincerely apologize for the experience you had during your stay. It’s concerning to hear that we did not meet your expectations regarding hygiene and service. We take such matters very seriously, and I will ensure your comments are addressed with our team to improve our standards moving forward. Our goal is to provide a comfortable and enjoyable experience for all our guests, and I’m sorry we fell short in your case. If you would like to discuss your experience further, please feel free to reach out directly. We appreciate your input, as it helps us identify areas for improvement, and we hope to have the chance to provide you with a better experience in the future.
Terrible Stay
The property didn't provide a single bottle of drinking water. The rooms are so shabby and lack maintenance. The room service is also nil and they don't listen. They didn't provide basic toiletries even. And in the night there is a very bad atmosphere which will make any family very uncomfortable.
Room: Standard Room
Hotel Samrat International has replied on Sat Oct 12 18:04:54 IST 2024
Thank you for bringing your concerns to our attention. I am truly sorry to hear about the issues you faced during your stay. Providing our guests with a comfortable and enjoyable experience is our priority, and it’s clear we fell short in several areas during your visit. I apologize for the lack of drinking water, the condition of the rooms, and the absence of basic toiletries. These are essential services that we should have provided, and I will be addressing these matters with our team to ensure they are resolved. Your feedback regarding the atmosphere at night is also important to us, and we will investigate this further to make improvements. Thank you again for your input. I hope you will consider giving us another opportunity to serve you better in the future.
Chajju Bagh
Indira Nagar
Chitkohra
Indira Nagar
Khagaul
Dangi Tola
Rajgir
Sikahar
Masaurhi
Rajgir
Shivganj
Virayatan Rd
Ballia - Manjhi Rd
Muzaffarpur
Barh
Buddha Colony
Fraser Road Area
Phulwari Sharif
Kankarbagh
Pahari Village
Khajpura
Phulwari Sharif
Machhua Toli
Ranipur
Sri Krishna Puri
Fraser Road Area
Danapur Nizamat
Ranipur
Rajeev Nagar
Tej Pratap Nagar
Ramkrishan Nagar
Fraser Road Area
Maner
Fraser Road Area
Indira Nagar
