The property has received a lot of criticism, primarily for its lack of cleanliness and maintenance. Guests reported unclean rooms, dirty bedsheets, and issues with pests like cockroaches. Many faced problems with hot water, broken fans, and non-functioning lifts. The ambiance was described as creepy and unsafe, with unpleasant odors throughout. While some appreciated the location near the railway station and mentioned good service from staff, the overall sentiment leans heavily towards dissatisfaction with the property's condition.