the overall experience was positive, despite an unforeseen issue with the hot water supply. however, the team promptly offered an alternative solution, and the service provided was commendable..
Hotel Presidency has replied on Sat Aug 23 18:13:19 IST 2025
"Thank you, Mr. Shashank Puneriye, for sharing your feedback. We're pleased to know your overall experience was positive and truly appreciate your understanding regarding the unforeseen hot water issue. We're glad our team could promptly assist you, and it's wonderful to hear that you found our service commendable. We look forward to welcoming you again for an even smoother stay!"