When we checked into Hotel Polo View for a two-night stay, The manager Mr. Anoop Singh was there to greet us. His hospitality at this juncture was indeed impressive, and his knowledge about the sight-seeing places was really commendable. This raised our expectations a notch, but when we took our rooms, we discovered that the basic cleanliness was missing. The bathrooms had hair and muddy footprints lying all over, and the bed sheets too were soiled. The only thing worth appreciating was the reasonably good service of the staff. When we brought this to Mr. Singh notice, he was quite apologetic and told us that he would make earnest efforts to make our stay comfortable, which he did. He told us that because of the recent floods, there was a dearth of staff all over the hill station which was causing some problems for the tourists. So, if five-star luxury is not on ones mind, this place should hopefully satisfy most of your needs. By the way, we were told by the manager that almost on all weekends, people flock to Mount - as the locals address this place, so a booking of hotel beforehand is advisable.