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Review Of Hotel Palacio Regency0123401234

Alipurduar, Alipurduar

    User Rating & Reviews

    • everyone
    • group
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    4.3
    Excellent

    155 Ratings, 62 Reviews

    excellent
    66%
    very good
    21%
    average
    5%
    poor
    5%
    bad
    3%

    Last 10 Customer Ratings (Latest First)

    • 5
    • 5
    • 4
    • 4
    • 4
    • 5
    • 4
    • 1
    • 5
    • 5

    Rating Categories

    • Location4.2
    • Cleanliness4.8
    • Food4.3
    • Value For Money4.4
    • Facilities4.5
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    Reviews Summary

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    Guests truly appreciate the cleanliness and comfort of the rooms, which are comparable to higher-end options. The food quality, especially the breakfast, receives numerous compliments, and the staff’s warm hospitality shines through in reviews. Many highlight the superb ambiance and overall enjoyable stay, making it a standout choice in Alipurduar. Value for money, great amenities, and friendly service seem to be key features.

    Sort by:

    Positive first
    5.0

    Excellent Hotel

    jeet d.family

    Nice reception and behaviour Good maintain room and everything Nice food quality I get this Hotel details though my friend Annd excitement service

    Travel Month: Oct 2025

    Room: Elite Room

    4.0

    Good Stay

    bijit k.family with 1 kid

    The F&B was good. The rooms are clean and comfortable. The receptionist should be able to conversate in the local language as well considering the location which is not cosmopolitan or metro city. However, the behavior of all the staffs are nice.

    Travel Month: Oct 2025

    Room: Elite Room

    5.0

    Good stay

    akshita g.couple

    The stay was amazing, food was superb and staffs were very welcoming. I had a great time during my stay.

    Travel Month: Oct 2025

    Room: Elite Room

    5.0

    Excellent Stay

    sohini d.business

    This is an excellent stay option. I've been here twice and both times the experience has been perfect- rooms are exquisite, food is good and service is perfect. and for a very reasonable price.

    Travel Month: Aug 2025

    Room: Elite Room

    5.0

    Excellent hotel in Alipurduar.

    indrajit d.business

    Very good hospitality. Special Thanks to Front Desk lady very helpful. Please stay in this hotel enjoying comfortable and hygienic rooms. After this visit every time I will book this hotel. Thanks Thanks Very good hospitality. Special Thanks to Front Desk lady very helpful. Please stay in this hotel enjoying comfortable and hygienic rooms. After this visit every time I will book this hotel. Thanks Thanks

    Travel Month: Aug 2025

    Room: Elite Room

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    Hotel Palacio Regency has replied on Tue Aug 26 18:01:42 IST 2025

    Thank you so much for your wonderful rating! We’re thrilled to hear that you had a fantastic experience at Palacio Regency We look forward to welcoming you back soon!

    4.0

    good

    somenath g.couple

    the location was little inside alipurduar but the location was good. the breakfast buffet was changed as per the customer footfall which was little weird, though they served alacarte. the rooms were spacious and good. has stayed back on the return journey looking at the staff behavior but the cost of the rooms need to be relooked as the competion was giving better rates.

    Travel Month: May 2025

    Room: Elite Room

    Hotel Palacio Regency has replied on Tue Aug 26 18:08:21 IST 2025

    Thank you so much for your wonderful rating! We’re thrilled to hear that you had a fantastic experience at Palacio Regency, though we are constantly reviewing your thoughts and improvising our service. We look forward to welcoming you back soon!

    4.0

    Good Stay

    saikat d.group

    Room is great. Service is great. Everything is top-notch however, the food prices are way-way too highly priced and nicely benefitted from the fact that no eatery is available nearby as an option. Need to work on the food costing. It costed us 2800 for 4 for just daal and chawal. Overall, good stay other than the food cost issue.

    Travel Month: Aug 2025

    Room: Elite Room

    Hotel Palacio Regency has replied on Tue Aug 26 18:09:51 IST 2025

    Thank you so much for your wonderful rating! We’re thrilled to hear that you had a fantastic experience at Palacio Regency. We revised our restaurant tariff as per guest need. We look forward to welcoming you back soon!

    4.0

    Good Stay

    narendra n.business

    Barring a few irritations, the overall experience is good. The suite I was staying in was quite spacious barring the sitting area ... I had a worse night with AC not functioning as the hotel shut down the chiller plant... Barring a few irritations, the overall experience is good. The suite I was staying in was quite spacious barring the sitting area ... I had a worse night with AC not functioning as the hotel shut down the chiller plant...

    Travel Month: Aug 2025

    Room: Suite

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    Hotel Palacio Regency

    Thank you for sharing your feedback with us. We sincerely apologize for the experience you had during your visit. This is certainly not the standard we aim to provide, and we take your comments seriously. Please be assured that we are addressing this matter with our team to ensure it does not happen again. Your satisfaction is important to us, and we would love another opportunity to serve you and provide you with a better experience.

    3.0

    Average Stay

    suvendu.

    4

    Travel Month: Jul 2025

    Room: Elite Room

    Hotel Palacio Regency

    We sincerely apologize for the inconvenience you faced during your visit. Your feedback is invaluable to us, and we deeply regret falling short of your expectations. We are taking immediate steps to address the staffing and service concerns you highlighted. Please feel free to connect with our Unit Manager to discuss this further. We appreciate your patience and hope to have the opportunity to provide you with a better experience in the future.

    3.0

    Average Stay

    sarba b.family

    There is no eatery nearby and restaurant is providing age old food as a result I fall sick due to consuming very bad food

    Travel Month: May 2025 (7-Night Stay)

    Room: Elite Room

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    Hotel Palacio Regency

    We sincerely apologize for the inconvenience you faced during your visit. Your feedback is invaluable to us, and we deeply regret falling short of your expectations. We are taking immediate steps to address the food concerns you highlighted. Our property maintains strict hygiene protocols and undergoes regular audits to ensure a clean and safe environment in all areas, especially our kitchen. Please feel free to connect with our Unit Manager to discuss this further. We appreciate your patience and hope to have the opportunity to provide you with a better experience in the future.

    5.0

    Best cleanliness and hospitality recommended for everyone looking fr best sy

    chetana m.couple

    Best service excellent cleanliness love it everyone must visit and give a chance to them to show there hospitality towards you

    Travel Month: Jul 2025

    Room: Elite Room

    Hotel Palacio Regency has replied on Tue Aug 26 18:23:17 IST 2025

    Thank you so much for your wonderful rating! We’re thrilled to hear that you had a fantastic experience at Palacio Regency We look forward to welcoming you back soon!

    1.0

    Terrible Stay

    swarnadeep p.

    Having a good time at hotel with good room service and friendly environment

    Travel Month: Jul 2025

    Room: Elite Room

    Hotel Palacio Regency has replied on Tue Aug 26 18:25:00 IST 2025

    Thank you so much for your wonderful rating! We’re thrilled to hear that you had a fantastic experience at Palacio Regency We look forward to welcoming you back soon!

    5.0

    good stay healthy stay with maintained hyg

    somen m.family

    good stay,clean rooms,food quality is good but overpriced.Good facility by management staff are well mannered.

    Travel Month: Jul 2025

    Room: Elite Room

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    Hotel Palacio Regency has replied on Tue Aug 26 18:25:10 IST 2025

    Thank you so much for your wonderful rating! We’re thrilled to hear that you had a fantastic experience at Palacio Regency We look forward to welcoming you back soon!

    5.0

    Excellent Stay

    supriom d.solo

    My recent one-night stay at [Hotel Palacio Regency was absolutely outstanding! From the moment I arrived, the hospitality was truly exceptional. The staff went above and beyond to make me feel welcome and comfortable, demonstrating a genuine warmth and professionalism that is often rare. Every interaction, from check-in to check-out, was seamless and pleasant. The room was immaculate and beautifully appointed, providing the perfect retreat for a restful night. This hotel truly excels in providing a top-tier guest experience. I highly recommend [Hotel Palacio Regency to anyone looking for a memorable stay, even if it's just for one night. I'll definitely be back!

    Travel Month: Jun 2025

    Room: Elite Room

    Hotel Palacio Regency has replied on Tue Aug 26 18:25:26 IST 2025

    Thank you so much for your wonderful rating! We’re thrilled to hear that you had a fantastic experience at Palacio Regency We look forward to welcoming you back soon!

    4.0

    Good Stay

    jaydip s.couple

    good ambient and environment. easy and hassalefree check in. location of this hotel is easy to access.

    Travel Month: Jun 2025

    Room: Elite Room

    Hotel Palacio Regency has replied on Tue Aug 26 18:25:37 IST 2025

    Thank you so much for your wonderful rating! We’re thrilled to hear that you had a fantastic experience at Palacio Regency We look forward to welcoming you back soon!

    5.0

    best hotel of Alipurduar

    diparun b.family

    This is the best hotel of Alipurduar. the room quality is equivalent to any 4 star hotel of big cities. if you are planning to Stay in alipurduar try this hotel.

    Travel Month: Jun 2025

    Room: Elite Room

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    Hotel Palacio Regency has replied on Tue Aug 26 18:25:55 IST 2025

    Thank you so much for your wonderful rating! We’re thrilled to hear that you had a fantastic experience at Palacio Regency We look forward to welcoming you back soon!

    5.0

    Comfort, Courtesy, and Quality – A Memorable Experience

    irshita s.couple

    I recently stayed at Hotel Pelacio Regency in Alipurduar for one night, and my experience was truly excellent. The quality of the room was impressive—clean, comfortable, and well-maintained, making for a very pleasant stay. The behavior of the staff was exceptionally courteous and professional. They were always ready to assist with a warm attitude. I especially appreciated the complimentary breakfast, which was delicious and of great quality. Overall, I had a wonderful experience and would highly recommend Hotel Pelacio Regency. I would love to stay here again in the future.

    Travel Month: May 2025

    Room: Elite Room

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    Hotel Palacio Regency has replied on Tue Aug 26 18:26:25 IST 2025

    Thank you so much for your wonderful rating! We’re thrilled to hear that you had a fantastic experience at Palacio Regency We look forward to welcoming you back soon!

    5.0

    Excellent Stay

    family

    food was good but expensive........room was very very good but ac was not cooling properly....stay was excellent...overall u can have a quality time with your loved ones

    Travel Month: May 2025 (4-Night Stay)

    Room: Elite Room

    Hotel Palacio Regency has replied on Tue Aug 26 18:28:05 IST 2025

    Thank you so much for your wonderful rating! We’re thrilled to hear that you had a fantastic experience at Palacio Regency. We are constantly improvising our service to provide you best of the services. We look forward to welcoming you back soon!

    4.0

    Good Hotel

    abhishek c.family

    A good hotel in Alipurduar. We did encounter issue with the room but were helped in moving to another room. There is place for parking but is narrow. Their restaurant has live entertainment which is certainly a surprise. Food is good but service can be a tad slow. A good hotel to stay if you are in the city.

    Travel Month: Mar 2025

    Room: Elite Room

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    Hotel Palacio Regency has replied on Tue Aug 26 18:28:51 IST 2025

    Thank you so much for your wonderful rating! We’re thrilled to hear that you had a fantastic experience at Palacio Regency We look forward to welcoming you back soon!

    1.0

    hotel staff are very rude behaviour

    amit b.solo

    hotel house keeping staff are very shrude and don't know how to behave with gues,i will never be stay in this hotel in nearby times future and

    Travel Month: Apr 2025

    Room: Elite Room

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