The hotel owner was very rude, when i checked in the room the washroom light was not working, i shared the same with the hotel staff to resolve but unable to resolve. When i shared the same thing with the owner over the phone he said *ho jaayega*, but it couldn't happen, when i asked him to upgrade in ac room then he said, *uska 650 lagega extra he literally said aapno property nhi kharid li hai 500 me. I said i will share this feedback, he replied pehele aap feedback hi share kar lo fir check in karna* i am a regular traveler in up. I have never been treated like this in my entire career by any hotel. Overall my experience was worst while staying in the hotel rama palace. I will not come again.