I have stayed 6 night, they have given one small piece of soap and shampoo pack only - rather no towel which i requested later, no toothpaste, brush. Etc. 2 glass bottle available but no single bottle of water available later i requested. High speed wifi network was mention and inside the room behind the door, but one single point of band width is showing often - no room change done when i requested due poor connection, receptionist said this is how the connection we had. My whole stay become terrible and finally they give a bill of rs 275 for total bottle of water consumption. I never recommend this fecilty to anyone.
Hotel Merilin Erode has replied on Sat Feb 03 00:04:18 IST 2024
Dear sir,
Thank you for taking the time to share your feedback with us. We sincerely apologize that your experience at our hotel did not meet your expectations, and we appreciate the opportunity to address your concerns.
We take all guest feedback seriously, and your comments will be shared with our team for further review and improvement. We deeply regret any inconvenience or dissatisfaction you may have experienced during your stay. It is our priority to ensure that every guest has a positive and enjoyable experience at our hotel.
If you could provide more details about the specific issues you encountered, it would greatly assist us in identifying areas for improvement. Please feel free to reach out to our customer service department at [hotelmerilin@gmail.com] so that we can discuss your concerns in more detail.
Once again, we apologize for any inconvenience you experienced, and we appreciate your understanding.
Sincerely,
Kishore
Manager
Hotel Merilin