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Review Of Hotel Laila Palace

Fairlands, Salem | 10 minutes walk to Salem New bus stand

    User Rating & Reviews

    • everyone
    • group
    • couple
    • solo
    • business
    • family
    3.1
    Good

    72 Ratings, 54 Reviews

    excellent
    14%
    very good
    26%
    average
    32%
    poor
    15%
    bad
    13%

    Last 10 Customer Ratings (Latest First)

    • 3
    • 3
    • 4
    • 1
    • 2
    • 3
    • 3
    • 4
    • 3
    • 3

    Rating Categories

    • Location4.1
    • Cleanliness3.6
    • Room3.5
    • Value For Money3.6
    • Food2.6
    • Facilities3.3
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    Review Summary

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    Guests seem to have mixed feelings about this property. While some appreciate the friendly staff and decent room conditions, others highlight issues with cleanliness, poor service, and lack of basic amenities like drinking water and food facilities. The location is convenient, being near the bus stand, but many expressed disappointment due to congestion and accessibility. Overall, it appears suitable for short stays but not ideal for families or longer visits.

    Sort by:

    Positive first
    1.0

    Terrible Stay

    veenus.couple

    worst than a local lodge in remote areas. not at all worth . they did not provide a bed sheet. bed was not cleaned before giving room keys. it looked like a old room which has been opened after years. I have stayed in other places where they give a three star range service for the same amount. Hotel laila palace service is just pathetic I will never recommend this to anyone

    Travel Month: Jun 2025

    Room: Emeralad AC Room

    3.0

    Average Stay

    santhosh k.family with 2 kids

    Hotel is decent. Could be cleaner. Drawback is they do not have a drivers room for car drivers. No food facility on premesis and makemytrip charged me 500 rs extra for the room. Hotel room charge is only 2000.

    Travel Month: Apr 2025

    Room: Emeralad AC Room

    3.0

    Average Stay

    balasubramanian m.

    The room is very compact. The bathroom is very average. No ventilation. No table. The plug point option is less.

    Travel Month: Nov 2024

    Room: Emeralad AC Room

    5.0

    Nice place

    balaji g.family

    Quite an old hotel. The staff is very friendly and excellent service. Very easy to access bus terminal / food court.

    Travel Month: May 2024

    Room: Emeralad AC Room

    • user photos
    • user photos
    • user photos
    1.0

    Worst service and staff management

    ganesh.loyalty-iconbusiness

    Room was good with a/c facilities, tv connection etc, but managing service was not reliable and not accessible. And even the water bottle, paste. Was with payment unlike others. Also bedsheets were not uncomfortable. Very worst worst service

    Travel Month: Dec 2023

    Room: Diamond AC Room

    3.0

    One night stay

    anand s.loyalty-iconfamily

    Suitable for night stay for short duration

    Travel Month: Jan 2023

    Room: Standard Ac Room

    • user photos
    • user photos
    • user photos
    1.0

    Terrible Stay

    rissa n.

    1. The treatment from the laila palace management was horrible. The have asked for extra money for my elder son. They were ready to examine the age proof shown by me. They have tried to expel me and my family from the hotel. They even threatened me to handle me physically. There was no way other than to give extra money as they demanded to safeguard my families security. The room provided was not as per the photos shown. Room size, neatness, amenities etc were so pathetic. Please don't promote this property any more.

    Travel Month: Dec 2022

    Room: Standard Ac Room

    4.0

    Laila

    latchumananarayanan v.couple

    Really it is very nice hotel and very good for family staying

    Travel Month: Aug 2022

    Room: Emeralad AC Room

    4.0

    Good hygene

    libin l.couple

    Location is 1 km away from nh. Good hygiene. The staff members are so supportive. Restaurant is not available here.

    Travel Month: Apr 2022

    Room: Standard Ac Room

    4.0

    Good Stay

    murali v.family

    Super Hotel walking distance on new bus stand Neat and clean towel not available in room drinking water not available

    Travel Month: Mar 2020

    Room: Emeralad AC Room

    Hotel Laila Palace has replied on Tue Jun 09 19:09:51 IST 2020

    Dear guest, greetings from Hotel Laila Palace! We are truly delighted that you enjoyed your stay and we look forward to hosting you again soon. Regards, Teamatlaila Palace

    1.0

    Terrible Stay

    robin j.

    Location is very much good. But the hotel looks always cleanliness
    Bad service and bad for family or couples

    Travel Month: Nov 2018

    Room: Standard Ac Room

    2.0

    Very bad hotel

    h r.

    The hotel rooms are congested, AC is not cooling at all. Even the office boy tried to rectify the air conditioner, it was of no use. Even they did not change the room. The bed sheets were dirty. Overall I don't recommend this hotel for any decent family.

    Travel Month: Jul 2018

    Room: Emeralad AC Room

    5.0

    Budget hotel in a very strategic location. Bus sta

    mazhar a.solo

    Hotel staff are very nice service with a smile, most specially to Front Desk Yudi who check us. In late at night. He was very Helpfully and accommodating. He recommended his friends (Wayan Werka) show us around the island of Bali. We will recommend Lila place Hotel. Show less. Room Tip: Our rooms was nice and quite

    Travel Month: May 2018

    Room: Standard Ac Room

    Hotel Laila Palace has replied on Tue Jun 09 19:12:09 IST 2020

    Dear guest, greetings from hotel Laila Palace! We are truly delighted that you enjoyed your stay and we look forward to hosting you again soon. Regards, Teamatlaila Palace

    4.0

    Value for money

    shankar s.family

    Thanks to MakeMyTrip wallet and coupon, I got a sweet deal on the room. Everything was good except for 1. Their policy to allow smoking inside the room - despite the best room freshener, the odor was strong 2. Street parking for car in an already congested narrow lane

    Travel Month: Aug 2016

    Room: Emerald Ac

    Hotel Laila Palace has replied on Tue Jun 09 19:14:40 IST 2020

    Dear guest, greetings from hotel Laila Palace! We are truly delighted that you enjoyed your stay and we look forward to hosting you again soon. Regards, Teamatlaila Palace

    3.0

    Booked AC rooms are not available. Gave non AC room

    anitha m.couple

    We booked emerald AC but they gave only non AC standard room. They said that room wrongly got booked in makemytrip. The room was very small. They didn't give any refund also. Rooms are clean. But before you book check from hotel whether they really has availability of rooms

    Travel Month: Sep 2017

    Room: Emeralad AC Room

    Hotel Laila Palace has replied on Tue Jun 09 19:16:25 IST 2020

    Dear guest, greetings from hotel Laila Palace! We apologize for the confusion and will ensure to cross-check all details in the near future. We hope you host you again soon! Regards, Teamatlaila Palace

    4.0

    OK for a short stay

    rajendrakumar a.family

    Comfortable location .. Very friendly staff and helpful .. Room is spacious (Emerald). No restaurant facility. Only machine tea / coffee is available. No covered car parking. But staff take care of roadside parking. This property is OK for a short stay. Hotel staff may take care of better services.

    Travel Month: Sep 2017

    Room: Emeralad AC Room

    Hotel Laila Palace has replied on Tue Jun 09 19:16:55 IST 2020

    Dear guest, greetings from hotel Laila Palace! We are truly delighted that you enjoyed your stay and we look forward to hosting you again soon. Regards, Teamatlaila Palace

    2.0

    Not worth the money

    rahul.family

    I had booked a premium AC room and was very disappointed with the condition of it. It was clean but not worth the money. The bed was not very clean and hot water was given in a bucket which was just warm

    Travel Month: Sep 2017

    Room: Standard Room

    2.0

    Worst Experience

    rajkumar k.family

    One of the worst hotel to stay. We reached @ 9 in the night manager not even aware of booking. Finally allot ed the room @ 12 in mid night. That to we are booked 2 room's only for night stay. Now onwards we need to think twice before booking the rooms through MMT.

    Travel Month: Sep 2017

    Room: Emeralad AC Room

    5.0

    V good

    praveen k.couple

    All good and clear, well maintained, good condition, clean room, good and cheap quality of food, easy cab and auto facility, no disturbance, well and good staff, easy check in and check out. Go ahead and book ..

    Travel Month: Sep 2017

    Room: Standard Room

    Hotel Laila Palace has replied on Tue Jun 09 19:17:26 IST 2020

    Dear guest, greetings from hotel Laila Palace! We are truly delighted that you enjoyed your stay and we look forward to hosting you again soon. Regards, Teamatlaila Palace

    2.0

    No service, bad support from management

    srihari c.solo

    I have paid Rs. 192 at hotel for tax amount, and I didn't get any receipt or bill, for my official claim on business trip. The hotel manager are strict on getting money, but they will not issue as it is due to online booking .. And also no drinking water facility, it is also chargeable. No proper power points for charging Mobile or laptop

    Travel Month: Sep 2017

    Room: Emeralad AC Room

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