I'm totally disappointed by the hotel's condition, service and facilities. Rooms are in poor condition, smelling very bad, washrooms are not clean, there are no toiletries available, they provide the unpacked water to customers, there's no glass in the rooms, and the lift is not working properly. I felt unsafe, insecure and uncomfortable in this hotel. AC was leaked on sofa. Wardrobe was dirty like it wasn't used by anyone for a long time.
I will never prefer and suggest this to anyone.
Hotel Kalinga Lake View has replied on Tue Oct 07 22:42:13 IST 2025
Dear Manish Khetan,
Thank you for taking the time to share your experience, and we sincerely apologize for the inconvenience and discomfort you faced during your stay.
We’re truly sorry to hear that the condition of the room, cleanliness, and overall service did not meet your expectations. This is certainly not the experience we aim to provide to our guests. Your feedback about the room condition, cleanliness, AC leakage, and missing amenities has been noted and shared with the concerned departments for immediate attention and improvement.
Guest safety, comfort, and satisfaction are our top priorities, and it's disappointing to know we fell short in your case. Please be assured that we are actively working to resolve these issues so future guests do not face the same problems.
We appreciate your honest feedback, and while we understand your decision, we do hope you'll consider giving us another chance in the future to make things right.
Warm regards,
Front desk Officer
Makwana Uday
Hotel Kalinga Lake View