I can write 10 pages but there is space restriction. Despite booking on line 6 weeks before he had allotted room to others. I went at 03.00 AM from the station. He was sleeping and not willing to get up. When I insisted that i had booked online, he gave us a small, nasty, unclean room saying he would give another room later which he did. This room had no luggage rack, no drinking water, no trash bin, no towel, no hot water, sea water in the bath room. The bed was put on a concrete platform. Is this what a customer expects? Please remove these hotels from your portal.