The property has mixed reviews, with highlights including a good location near tourist spots and a nice rooftop restaurant offering quality food. However, cleanliness is a major issue, as many guests reported dirty rooms and bathrooms. The staff's training and service level were criticized, with complaints about unavailability and poor attitude. Guests have noted loud music disturbing the peace and a lack of basic amenities. Some mentioned a nice garden and supportive staff, but overall experiences tended to lean negative.