I booked a deluxe room and was given the mist shabiest room, room number 303 with spits on the wall, broken lcd tv. I have taken multiple photos. Reception guy was asking me to pay extra to get a better room. I called your head office and after 3 hours of argument the reception guy changed my room to a better one with no extra cost. It was the most disgusting and horrible experience in my life ever. Let me know if you want the pictures of the room i was initially given, which did not match with the pictures at all when i booked it. One of the security guard even said we don't have any deluxe room, this guy was very rude.