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Review Of Hotel Hinduja Empire

Athwa, Surat | 8.5 km drive to Surat International Airport

    User Rating & Reviews

    • everyone
    • group
    • couple
    • solo
    • business
    • family
    3.5
    Very Good

    78 Ratings, 31 Reviews

    excellent
    28%
    very good
    29%
    average
    15%
    poor
    17%
    bad
    10%

    Last 10 Customer Ratings (Latest First)

    • 3
    • 2
    • 5
    • 1
    • 4
    • 5
    • 2
    • 2
    • 2
    • 2
    icon
    We are using generative AI to show you summarised user review

    Review Summary

    Powered by Myra.AI

    • No lift available in the property.
    • Several guests noted cleanliness issues with beds and rooms.
    • Breakfast options seem to be limited, with some finding it inadequate.
    • Staff service received appreciation for helpfulness and politeness.
    Read more

    Sort by:

    Positive first
    3.0

    Nothing

    patel s.business

    Average Hotel. The staff is good. But, the property's facility is not as good as assumed as per their Price. they need to improve facilities.

    Travel Month: Nov 2025

    Room: Suite

    2.0

    Poor Stay

    abhijeet j.group

    Photo of building and actual building is different. No lift. In some rooms water heater is not working Rooms are very small, good for 2 people

    Travel Month: Nov 2025

    Room: Standard

    1.0

    Terrible Stay

    amol s.solo

    Very bad experience as there is no lift available and also bed was not clean and hygiene additionally they have only aalu paratha and upma and they called buffet breakfast

    Travel Month: Jul 2025

    Room: Suite

    4.0

    Good Stay

    anmol g.family

    all good. no issues found. Only old bedsheet were there. apart from that Everything was good all good. no issues found. Only old bedsheet were there. apart from that Everything was good

    Travel Month: Jun 2025

    Room: Standard

    2.0

    Not up to mark, stay was not comfortable

    keval b.business

    Hotel space and area not up to mark and breakfast was also not proper and room was conju Hotel space and area not up to mark and breakfast was also not proper and room was conjusted

    Travel Month: Jul 2025

    Room: Suite

    2.0

    very poor hotal

    mr k.family

    I had a very bad experience. I had booked a room for one night stay but there were no facilities there. What appeared online was not there in reality.

    Travel Month: Jun 2025

    Room: Standard

    2.0

    Not Recommended. unpleasant stay

    jyoti m.solo

    Very unpleasant stay. Nothing was right. There was a weird smell in the room and washroom. Since there is no window and ventilation, the smell was persistent. I informed the staff and they sprayed some room freshner which was so strong that I felt even worse. They asked me to check another room but the smell was present there as well. The water in the tap was extremely hot even when the geyser was turned off. I couldn’t take bath properly. The AC was noisy. There is no elevator. Breakfast was not ready even at 8:30am. Seems like you need to inform in advance. I had a meeting at 9am so I had to leave without breakfast. I ordered dinner the night I checked in and the food came in such a dirty tray. Terrible place

    Travel Month: Jun 2025

    Room: Standard

    • user photos
    • user photos
    • user photos
    4.0

    Good Stay

    kaustubh b.

    Reduced one star because communication was impossible before check-in (phone numbers were invalid/switched off/not being received). The stay itself was comfortable. Rooms are cozy, relaxing. Sadly no closet or storage space. Bathroom was well-maintained. Complimentary breakfast was nice! Staff was polite and helpful. Allowed early check-in 1 hour before on request. Overall a good experience.

    Travel Month: Apr 2025

    Room: Standard

    1.0

    Terrible Stay

    shankar p.family with 1 kid

    Dikhve per mat jao apni Akal lagao........bahar se kuch or actually main kuch he jaisa pic hai......

    Travel Month: Apr 2025

    Room: Suite

    3.0

    Very Average

    couple

    Not all pictures are real. Hotel is multistory narrow building. we were given room at level 3 with no lift. Room is narrower than expected. however, staff helped us to get our luggage upstairs and vice versa. AC was super noisy and disturbed sleep whole night. Best thing was hot water in shower, much needed in this atmosphere.

    Travel Month: Feb 2025

    Room: Standard

    1.0

    Nightmare

    harak s.solo

    Very poor no lift and room is on fourth floor, restaurant only name one small room where they put four tables with chair, toilets are very small you can’t stand properly it’s a resident not hotel, nightmare front staff is very rude whereas owner or manager is good

    Travel Month: Jan 2025

    Room: Suite

    3.0

    Average Stay

    vipul b.

    Rooms are very small. Staff is good. Overall for this budget hotel is okay

    Travel Month: Jan 2025

    Room: Standard

    Hotel Hinduja Empire has replied on Tue Jan 28 15:11:51 IST 2025

    Dear Vipul, Thank you for sharing your feedback with us. While we’re glad to hear that you found our staff helpful and your stay overall satisfactory, we regret that the room size did not meet your expectations. We value your input, and it helps us improve our services to provide a better experience for our guests. We hope to have the opportunity to host you again and make your next stay even more comfortable. Thanks and regards,

    2.0

    Poor Stay

    tejas d.group

    Absolutely annoying experience. Read this before actually booking this hotel. Firstly their “SUITE ROOM”, it is just 20sq. ft bigger than Standard rooms. The washroom is as small as a match box. No lift in the property, so if you are on the 4th floor. While we were out attending our friends wedding, staff opened our rooms without asking our permission in the name of cleaning the rooms, clear violation of privacy & security. They are literally obsessed with their TOWELS. They can't even provide fresh towels on a daily basis. Highly NOT recommended.

    Travel Month: Jan 2025 (3-Night Stay)

    Room: Suite

    3.0

    Average Stay

    gunvantrai c.

    Score 3 as it was not presented as per the website presentation. Very small accommodation as per expectation. Hope this will help to get better discount.

    Travel Month: Dec 2024

    Room: Suite

    • user photos
    • user photos
    • user photos
    • user photos
    1.0

    avoid.. very bad property

    family with 2 kids

    we booked a prepaid non refundable reservation for 4 rooms no lift very small smelly rooms without windows no parking unhygienic dirty surroundings very small beds pathetic breakfast and to top it all, they switched off the ac in the middle of the night . don't book.. Avoid this property.

    Travel Month: Dec 2024

    Room: Standard

    5.0

    Excellent Stay

    vyas s.loyalty-icon

    hotel was very good 🌟 food also good 👍🏻 hotel satf are good to communicate service are excellent 👌🏼 thank you....😊

    Travel Month: Dec 2024 (5-Night Stay)

    Room: Standard

    Hotel Hinduja Empire has replied on Fri Jan 03 16:23:30 IST 2025

    Dear Vyas Thank you so much for your wonderful review! We’re thrilled to hear that you had an excellent stay with us. It’s great to know that you enjoyed the food, found our staff helpful, and appreciated the overall service. Your kind words motivate us to continue providing the best experience possible for our guests. We look forward to welcoming you back on your next visit! Thank you once again for choosing us. Thanks and Regards,

    4.0

    Good Stay

    parth t.

    Very clean rooms

    Travel Month: Dec 2024

    Room: Suite

    • user photos

    Hotel Hinduja Empire has replied on Fri Jan 03 16:31:53 IST 2025

    Dear Parth , Thank you for taking the time to share your feedback! We’re happy to hear that you enjoyed your stay and found the rooms to be clean. We take great pride in maintaining a high standard of cleanliness for our guests. We hope to welcome you back soon! Thanks and Regards,

    4.0

    Good Stay

    anand.

    The hotel room was clean, nice and spacious. Breakfast offered with a wide variety of food. The staff were friendly and helpful. The location is just perfect for a walk around the city centre. Have shared the pics

    Travel Month: Nov 2024

    Room: Standard

    • user photos
    • user photos

    Hotel Hinduja Empire has replied on Fri Jan 03 16:35:59 IST 2025

    Dear Anand , Thank you for your wonderful feedback! We’re so glad to hear that you enjoyed the cleanliness, spaciousness, and variety of our breakfast offerings. It’s also great to know that our friendly staff and the location made your stay even more enjoyable. We really appreciate you sharing photos, and we’re delighted that you took advantage of our central location to explore the city. We look forward to welcoming you back for another great stay! Thanks and Regards,

    3.0

    Average Stay

    patil r.loyalty-icon

    Ok

    Travel Month: Nov 2024

    Room: Standard

    Hotel Hinduja Empire has replied on Fri Jan 03 16:38:39 IST 2025

    Dear Patil, Thank you for sharing your feedback with us. We’re glad to hear that your stay was okay, but we’re sorry to learn that it didn’t exceed your expectations. Your input is important to us, and we would love to hear more about what we could have done to make your experience even better. We hope to have the opportunity to welcome you again in the future. Thanks and regards,

    5.0

    Excellent Stay

    hussaina c.

    Hotel staffs were really helpfull, very clean hotel, and rooms are also clean. Our expression in this hotel was really good because whatever problem comes the manager and staffs will solve our problem immediately locality is very nice makes you feels like at home

    Travel Month: Oct 2024 (7-Night Stay)

    Room: Suite

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