Review Of Hotel Heritage Inn

I had booked a Business Executive Room for my stay, but upon arrival, I was allotted a different category an Executive Room. When I pointed this out at the reception, instead of acknowledging the mistake, the staff tried to justify it by saying that the only difference was in the type of bed. This explanation was dismissive and made me feel as if I wouldn’t notice the difference, which was quite disappointing. Eventually, another staff member stepped in and “offered” to upgrade me to the correct room, but this was not a favour but it was what I had paid for in the first place. I strongly believe that guests should receive the room they book without having to push for it or feel gaslighted. My stay was with my mother, who was unwell with a broken hand, and I had chosen this category specifically to ensure her comfort for the night before our early morning train. While the room itself was fine, and the overall experience could have been rated five stars, the way this situation was handled left a negative impression. I hope the management addresses this, so future guests don’t have to go through the same experience.

Rooms are good, location is excellent, breakfast options should be more.

worst service and no parking facility at this hotel, and high pricing according to treatment and facilities

Excellent clean cleanliness, hygienic wonderful, stay stay, and would recommend all visitors to stay

It was very good experience in the hotel. U think in Korba this is the good choice to choose for good services

overall all good property, the receptionist was untrained and unprofessional. We checked in early, and without informing us the receptionist was expecting us to check out earlier than our scheduled time stating we checked in early. Also said the stay has been extended for an additional day since we checked out late as per them.

Everything was great, neat and clean rooms and washrooms, very courteous staff and really good food.

room is good.food qualities good lift is not working properly breakfast variety is very poor..........

Hotel is good clean and clear but lift is not working good

It's in a center place of korba, good hospitality, and quality food. Nice place to stay. Should be stay in this hotel.

Our room was on third floor and lift was break down so it was very painful for up and down by stairs.

Nice entrance & food but room was very small for 2 person and there is no proper parking in hotel and price is too high as room and amenities. Need to work on room and parking.

Cleanliness is zero, service pathetic quality of room is poor, cost is to high with the kind of rooms and city grade is

No king size bed, ac was making noise, no ventilation, if asked to change room staff immediately rejected

They cheat on giving the right room. Booked business executive room but provided super deluxe which was small in size. Amenities that have been mentioned, 50% were not there

It was decent experience and room was specious, food prices affordable, quality of food is good, breakfast was decent

Hotel was under construction.

Very good and cooperative. Clean and fast service. Located in city, foodbquality is good. Give good discount

Best services available and good staff rooms also nice & clean recommended to all family members friends and colleagues best stay in korba in available choices

Nice location at market place. .