This seemed like a new tactic to earn extra money from customers. From what I observed, it looked like a pre-planned activity. During checkout, the hotel receptionist kept us busy asking for feedback and a rating about our stay. After about five minutes, they returned and informed us that we had to pay an additional ā¹400 for pillow cover cleaning. We remembered seeing the pillow condition during check-in and thought it was fine at the time, but we didnāt expect an extra charge later. It felt like they deliberately created a distraction to slip in the additional fee. This seemed like a new tactic to earn extra money from customers. From what I observed, it looked like a pre-planned activity. During checkout, the hotel receptionist kept us busy asking for feedback and a rating about our stay. After about five minutes, they returned and informed us that we had to pay an additional ā¹400 for pillow cover cleaning. We remembered seeing the pillow condition during check-in and thought it was fine at the time, but we didnāt expect an extra charge later. It felt like they deliberately created a distraction to slip in the additional fee.