Review Of Galaxy blue sapphire

Galaxy blue sapphire

Dear Guest, We’re disappointed to read your review, but we must clarify a few important points. Your booking was made at around 1:30 AM—well beyond our latest same-day booking time of 6 PM. You then contacted us at 4 AM, which is far outside of our check-in hours, and unfortunately, you were under the influence and using extremely abusive language with our staff. Despite this, our team still tried to assist you. However, you switched off your phone, and then reached out again at 8 AM, expecting a room for a booking made for the previous date. It’s important to understand that operations follow certain timelines, and it’s not fair to post a false review when your own actions created the issue. Please be respectful when using platforms like this, and avoid misrepresenting the situation. Regards, Your Homely Studio Team

Galaxy blue sapphire has replied on Thu Jan 02 21:27:40 IST 2025

Dear Jeetu Ranjan, Thank you for your review. However, we must clarify the situation to provide complete transparency. The room was indeed booked for you, and all the necessary details were shared directly with you as per our standard process. Unfortunately, you did not arrive at the property during the reserved period, and later requested a full refund due to your late arrival. As per our cancellation and refund policies, which were clearly communicated at the time of booking, we could not process the refund. We kindly request you to refrain from making incorrect statements, such as the room being booked for someone else. We pride ourselves on offering a seamless experience to all our guests, and it is important to ensure accurate information is shared on platforms like MakeMyTrip. We encourage all guests to review our policies before booking and to reach out to us directly for any clarifications. We value our guests and always strive to maintain transparency and fairness in our services. Warm regards, Your Homely Studio