I have stayed in many hotels before, but this has been one of my worst experiences. The hotel room condition was very bad and not at all as expected. To make it worse, food service was not available at night, which caused a lot of inconvenience. I specifically asked for a physical invoice for my fooding bill, but the hotel did not provide it. This kind of unprofessional and careless service is unacceptable. I strongly request that this hotel be banned/removed from your site so that no other guest faces the same problems.