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Shivpurwa, Varanasi | 3.9 km drive to Kashi Vishwanath Temple
20 Ratings, 14 Reviews
Last 10 Customer Ratings (Latest First)
Reviews Summary
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The property has a mix of reviews. Guests appreciate the clean and cozy atmosphere, with some noting great Wi-Fi and friendly vibes. However, multiple guests express concerns about rude staff, unclean rooms, and safety issues in the area. The room size also seems limiting for some, and the location is described as remote.
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Excellent Stay
Good room and good servis
Room: Deluxe Room
bakwas hotel bakwas servic
disgusting very poor service staff is very rude no one visit here room size is only 100 sq feet washroom is just a sulabh sauchalaya type
Room: Deluxe Room
FabHotel RB Palace has replied on Wed Aug 06 11:55:06 IST 2025
Dear Guest, We’re truly sorry for the disappointing experience. Your concerns are noted, and we’ll take immediate steps to improve service, room quality, and staff behavior.
Terrible Stay
worst experience ever worst behaviour room is also not so good and washroom was also not clean . they don't even on the ac switch highly not recommened
Room: Deluxe Room
FabHotel RB Palace has replied on Wed Aug 06 11:55:24 IST 2025
Dear Guest, We deeply regret the inconvenience caused. Your feedback is important and we’ll work on improving room cleanliness, staff behavior, and AC service promptly.
Terrible Stay
It was a horrible experience with no breakfast since paid payment and dirty room location is very bad more than 1 hrs to find location I
Room: Deluxe Room
FabHotel RB Palace has replied on Wed Aug 06 11:55:37 IST 2025
Dear Guest, We’re very sorry for the trouble you faced with location, room cleanliness, and breakfast. We’re working on resolving these issues for better future stays.
Terrible Stay
Refund Complaint – Unsafe Hotel, Unhygienic Room, and Poor Support from MakeMyTrip I had booked a hotel for 2 days through MakeMyTrip, but I decided not to stay after seeing the actual condition of the property. The hotel is not suitable for families. The environment is unsafe and filled with shady activity. and the room they showed me had stained bedsheets and poor hygiene an overall unhygienic atmosphere. The surrounding area was also terrible. When I raised this issue, the hotel owner refused to refund the full amount. He said, “If the customer provides proof of the stained bedsheet, I may think about refunding.” But he also instructed the staff not to open the room again and not to let me click any photos — making it impossible to provide proof. I then contacted MakeMyTrip customer care, explained the situation, and clearly mentioned that I am a single lady traveler and did not feel safe. The executive responded that the amount is non-refundable and asked me to disconnect the call, offering no help or concern. This is extremely disappointing. I request a full refund for both days, as I did not stay at the hotel even for a few minutes. I also expect MakeMyTrip to take action against such listings and support customers more responsibly in such situations.
Room: Deluxe Room
FabHotel RB Palace
Thank you for bringing this to our attention. We deeply regret the distress and discomfort you faced, especially as a solo traveler. The safety and well-being of our guests are of utmost importance, and the experience you've described is completely unacceptable. Your concerns regarding the unhygienic room conditions, unsafe environment, lack of cooperation from the hotel staff, and the inadequate support you received from customer care have been noted in detail. We have escalated this matter to the concerned teams on priority for thorough investigation and immediate action against the property. We understand your frustration and the seriousness of the situation, and we are committed to ensuring it is addressed appropriately.
Poor Stay
Approach to the hotel is at the end of a narrow unpaved gali which gets flooded in rain. Bed linen had holes in it towel was dirty. But they changed it when asked. Room is also very small with no cupboard.
Room: Deluxe Room
FabHotel RB Palace
We sincerely apologize for the inconvenience you faced during your stay. The poor approach, inadequate room amenities, and linen issues are not acceptable. We appreciate you bringing this to our attention—your feedback has been shared with the concerned team for immediate corrective action. **The issue has now been resolved.**
Excellent Stay
Ambience bahut soothing tha.Har facility time pe mili. Safe, clean aur cozy jagah thi.Family ke saath stay karne ke liye best.
Room: Deluxe Room
FabHotel RB Palace has replied on Fri Jul 18 16:02:05 IST 2025
Dear Guest, Thank you for your kind words! We're glad you had a comfortable and pleasant stay with us. Looking forward to welcoming you again soon
Excellent Stay
Super clean and extremely comfortable. Elegant place with friendly vibes.
Room: Deluxe Room
FabHotel RB Palace has replied on Fri Jul 18 15:53:15 IST 2025
Dear Guest, we're thrilled you enjoyed your stay! Your compliments will be shared with our team. For better deals, book via FabHotels App. Looking forward to welcoming you back soon! regards
Excellent Stay
Beautiful rooms and great location.Perfect choice for a relaxing trip.
Room: Deluxe Room
FabHotel RB Palace has replied on Fri Jul 18 15:52:34 IST 2025
Dear Guest, Thank you for your lovely feedback! Glad you enjoyed our beautiful rooms and convenient location. Looking forward to hosting you again soon.
Excellent Stay
Great Wi-Fi and peaceful atmosphere. Everything was just perfect
Room: Deluxe Room
FabHotel RB Palace has replied on Fri Jul 18 15:52:19 IST 2025
Dear Guest, Thank you for your kind words! Happy to know you enjoyed the peaceful atmosphere and great Wi-Fi. Looking forward to welcoming you again soon.
Excellent Stay
Cozy stay with scenic views.Flawless check-in and check-out process.
Room: Deluxe Room
FabHotel RB Palace has replied on Sun Jul 06 21:19:56 IST 2025
Thank you so much for your kind feedback. We’re delighted to know you had a cozy stay and enjoyed the scenic views. It’s great to hear that you found the check-in and check-out process flawless. Your appreciation truly motivates our team to continue delivering the best hospitality experience. Looking forward to welcoming you again soon at FabHotels. Have a wonderful day!
Excellent Stay
Hotel was clean and hygienic, walking distance from Varanasi junction recommend all
Room: Deluxe Room
FabHotel RB Palace
Thank you for your feedback! We're glad you found the hotel clean and conveniently located near Varanasi Junction. Appreciate your recommendation—hope to host you again soon!
Terrible Stay
Very bed
Room: Deluxe Room
FabHotel RB Palace
Please accept our heartfelt apologies for the marred experience you had with us! Request you to reach us out with your detailed feedback over a mail so that we are able to check the same and assist you accordingly. Stay Fab!
pleasant stay
The stay was quite pleasant. The amenities were good and the room size was great. The location was quite remote but accessible from the railway station. There should be an extension given to those who check in late.
Room: Deluxe Room
FabHotel RB Palace has replied on Fri Jul 18 15:52:05 IST 2025
Dear Guest, Thank you for your feedback! Glad you enjoyed the amenities and room. We’ve noted your suggestion and will work on enhancing the overall guest experience.
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