The property boasts a prime location and attractive exterior but has faced significant criticism from guests. Common complaints include unclean rooms, poor maintenance, and unsatisfactory amenities. Many reviews mention slow service and rude staff, with little to no basic toiletries or drinking water provided. While some guests found the rooms and bathrooms clean, others reported issues like cockroaches and bad odors. The food quality and breakfast offerings also left many disappointed, making it a troubling experience for visitors.