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Pink City, Jaipur | 1.6 km drive to Hawa Mahal
33 Ratings, 16 Reviews
Last 10 Customer Ratings (Latest First)
Reviews Summary
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This property boasts a great location near city attractions, with some guests appreciating the lake view from the terrace and the cleanliness of the rooms. The staff is described as friendly and helpful, and many found the food delightful. However, issues like poor cleanliness of linens and inconsistent service from staff were recurring complaints. The property is still under some construction, and soundproofing could use improvement, making for a varied guest experience.
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JAIL LIKE KALA PANI
I have been allotted room in which a space left after bed is 1.5 Feet towards leg side and 2 feet towards left side This space can not be define a room for staying Only one tovel provide for two guest, no toilet paper roll provided, No drinking water botle provided.
Room: Semi Suite|Suite Room
FabHotel Govindam Royal Stay
Dear Sanjay, Thank you for your feedback. We are deeply concerned and disappointed to hear about your experience. We sincerely apologize that your stay felt like "jail like kala pani" and that we failed to provide even the most basic amenities and a comfortable room. The situation you described with the room size and the lack of essential items like a second towel, toilet paper, and drinking water is completely unacceptable. This is not the standard we uphold, and we are very sorry for the significant inconvenience and discomfort this caused you. We are taking your comments very seriously and will address these issues with our staff immediately to ensure this does not happen again. We appreciate you bringing these matters to our attention, as they are crucial for us to improve.
Unhygienic Room a
It was a very bad experience with the hotel. After we checked-in into the room we found the bedsheet and duvet cover was very dirty and covered with body hairs. We immediately informed the reception team to check the bedsheet but the boy who came to check informed us that the housekeeping guy was not available and told us to wait for some time. After waiting for sometime no one turned up and so upon checking in the reception we found that they were just chilling and drinking tea at the reception. The behaviour of the team is very unprofessional and they didn't bother up for their guests. When we confronted them then only the housekeeping guy came with new bedsheets and cover however the duvet cover was still very dirty and was full of hairs. After a lot of requests finally they agreed to change and gave us the blanket from the other room. There was no apology from the team instead they were normalising and saying that hairs came from the outside window but there was not one or two hairs There were plenty of hairs to be found in both bedsheets, pillow and duvet covers which was quite surprising. Anyways that's it so I would not recommend anyone to stay with such an unhygienic hotel.
Room: Premium Room
FabHotel Govindam Royal Stay
Dear Guest, We are deeply sorry to hear about your extremely negative experience and the unhygienic condition of your room. We sincerely apologize for the dirty bedsheets and duvet cover, and for the unprofessional behavior of our staff. Your experience is unacceptable and does not reflect our standards. We understand your frustration with the delay in addressing the issue and the lack of apology from our team. We will immediately investigate this matter and take corrective action to prevent similar situations from occurring in the future. We will also address the cleanliness issues with our housekeeping staff and reinforce our training on customer service. We appreciate you bringing this to our attention, as it allows us to identify and rectify our shortcomings. We understand your decision not to recommend our hotel and hope you will reconsider giving us another opportunity to provide you with a much better experience in the future.
Excellent Stay
This is very good ambience and very genuine price. Hotel is clean and spacious for family. Breakfast also beey good and location also good near to city palace. Overall good experience
Room: Deluxe Room
FabHotel Govindam Royal Stay has replied on Wed Apr 02 10:01:46 IST 2025
Dear Saurabh Singh, Thank you for your excellent 5-star review! We're delighted you and your partner enjoyed our very good ambience, genuine price, clean and spacious rooms, good breakfast, and convenient location near the City Palace. We're happy you had an overall good experience and hope to welcome you back again soon!
Good Stay
The hotel is new and still a lot of things remain to be completed. But the stay was good - cold and hot water without problems. Mattress was very hard but maybe somebody likes it. Soundproof was not good, so was difficult to sleep due to loud sounds (cars and barking dogs) outside.
Room: Suite Room
FabHotel Govindam Royal Stay has replied on Wed Feb 12 09:56:41 IST 2025
Dear Roman, Thank you for your feedback. We appreciate you noting the positive aspects of your stay, such as the reliable hot and cold water. We understand your comments about the mattress firmness and the noise levels. As a newer hotel, we are still working on improvements, and your feedback regarding soundproofing is valuable as we continue to develop.
Clean Room with Beautiful Lake View . Friends Staff with Awesome Food Taste
Lake View From The Hotel Terrace is Awesome. My Room is Super Clean and Staff is So friendly. Food Taste is Really Amazing . Nahargarh Fort View and Lake View from Terrace enhances my Experience. I wist to Be there Again . Highly Recommended
Room: Deluxe Room
FabHotel Govindam Royal Stay has replied on Wed Apr 02 10:01:11 IST 2025
Dear Ayush, Thank you for your fantastic 5-star review! We're delighted you enjoyed the beautiful lake view from our terrace, your super clean room, our friendly staff, and the amazing food. We're also thrilled the Nahargarh Fort and lake views enhanced your experience. We look forward to welcoming you back again soon!
Amazing Stay
Amazing stay at Govindam Royal Stay.Perfectly located near city attractions with clean and comfortable rooms. Great value for money and the staff were always happy to help. Highly recommend!
Room: Deluxe Room
FabHotel Govindam Royal Stay has replied on Wed Apr 02 10:00:40 IST 2025
Dear Hitesh, Thank you for your amazing 5-star review! We're thrilled you and your partner had a perfect stay at Govindam Royal Stay. We're delighted you found our location convenient, our rooms clean and comfortable, and our value for money great. We're also pleased our staff was always happy to help. We appreciate your high recommendation and hope to welcome you back again soon!
Good Stay
familyGood hotel. Within a 1 km range to hawa mahal. I do not like thier food taste. Restaurant does not have much sitting capacity. Food taste was not good. So i only had breakfast for 3 days and dinner for 1 day
Room: Premium Room
FabHotel Govindam Royal Stay has replied on Mon Jan 20 18:29:06 IST 2025
Thanks for Staying at Govindam Royal Stay , Customers Satisfaction is Logo Of Govindam Royal Stay.
Clean room, friendly staff
Great rooms and great food. Super friendly staff, all places are nearby like hawamahal, city palace.
Room: Executive
FabHotel Govindam Royal Stay has replied on Thu Jan 02 19:52:00 IST 2025
You Are Really A Great Guest . We Love To Host You Again .
Terrible Stay
Pathetic service. There was no helper to get the bags removed and keep in the room. There were no towels provided. The wc water was very pathetic. Room sizes of deluxe room are extremely small. The rates of the restaurant are very high. Outside window you will see lot of filthy & dirty garbage.
Room: Deluxe Room
FabHotel Govindam Royal Stay has replied on Thu Dec 05 20:33:43 IST 2024
I have a video in which all family members were appreciated stay at hotel and mr kapil wants to stay at 1000 rs for 10 members and want feature like 1 lakh room .
Terrible Stay
family with 2 kidsabsolutely pathetic service... no towels were provided... nearby area is fully crowded and very unhygenic.... water comes verry slow in tap... manager charges extra and is adamant with rates... food charges are like a 5 star restaurant.... no helper for picking and lifting ur bags... u need to beg for keeping ur bags in room.. terrible experience.
Room: Deluxe Room
Good Stay
Hotel is neat and clean, food is good, staff is polite. Lake veiw from rooftop
Room: Suite Room
FabHotel Govindam Royal Stay has replied on Mon Nov 25 10:29:51 IST 2024
Thanks for Staying at Govindam Royal Stay
Little disturbance
Property was under construction and unsettled location was also not that good as expected and cleanliness was also not good
Room: Suite Room
FabHotel Govindam Royal Stay has replied on Mon Nov 25 10:30:26 IST 2024
Thanks for Your review
Excellent Stay
Hotel stay is awesome. Hotel staff is very cooperative and helpful. Food was very tasty. Rooms are very clean. Hotel is very safe for family. All the amenities are available in room. Very cost effective. I recommend this hotel for stay.
Room: Deluxe
FabHotel Govindam Royal Stay has replied on Sat Mar 30 12:17:43 IST 2024
Thank you so much for taking the time to leave us such a fantastic review! We're thrilled to hear that you enjoyed your stay at Govindam Royal Stay and that we were able to meet and exceed your expectations. Here at Govindam Royal Stay, our team works diligently to ensure that each guest has a memorable and enjoyable experience. It's incredibly rewarding to know that our efforts have made your visit special. We hope to have the pleasure of welcoming you back in the future for another exceptional stay. If there's anything we can do to make your next visit even more enjoyable, please don't hesitate to let us know. Thank you once again for choosing Govindam Royal Stay. We truly appreciate your patronage and your kind words. Warm regards, Ayush Agrawal Owner Govindam Royal Stay
Excellent Stay
Everything was good. Cleanliness, location, bed, tv, washroom all were good.
Room: Premium
FabHotel Govindam Royal Stay has replied on Sat Mar 30 12:18:04 IST 2024
Thank you so much for taking the time to leave us such a fantastic review! We're thrilled to hear that you enjoyed your stay at Govindam Royal Stay and that we were able to meet and exceed your expectations. Here at Govindam Royal Stay, our team works diligently to ensure that each guest has a memorable and enjoyable experience. It's incredibly rewarding to know that our efforts have made your visit special. We hope to have the pleasure of welcoming you back in the future for another exceptional stay. If there's anything we can do to make your next visit even more enjoyable, please don't hesitate to let us know. Thank you once again for choosing Govindam Royal Stay. We truly appreciate your patronage and your kind words. Warm regards, Ayush Agrawal Owner Govindam Royal Stay
Terrible Stay
Not sure who he was owner or not but he does not have manners to talk he doesn't know to treat the guest. Anything as a house keeping we asked he use to snap
Room: Deluxe
FabHotel Govindam Royal Stay has replied on Tue Jan 16 18:04:35 IST 2024
Sorry for inconvenience caused to you 🙏
Wow experience.
Just like staying in between family. Home type food with affordable price. Nice location. Suggested to visit.
Room: Premium
FabHotel Govindam Royal Stay has replied on Tue Dec 12 07:15:04 IST 2023
Thank you so much sir . Please Visit us again.
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