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Infantry Road, Bangalore | 1 km drive to M Chinnaswamy Stadium
254 Ratings, 105 Reviews
Last 10 Customer Ratings (Latest First)
Reviews Summary
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Guest reviews highlight a mix of experiences at the property. Positive aspects include a comfortable stay with supportive staff, clean rooms, and a nature-inspired garden area. However, negative feedback mentions issues like unclean rooms, bad smells, lack of amenities, and poor breakfast service. Some guests also faced challenges with room cleanliness, maintenance issues, and delayed services.
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Good Stay
I found the room peaceful and well kept, with staff attentive to detail,the location was practical and helped me manage time well. I found the room peaceful and well kept, with staff attentive to detail, the location was practical and helped me manage time well.
Room: Deluxe Room
Terrible Stay
Worst hotel stay, have cockroch, not clean, unhygienic,no restraunt and service
Room: Deluxe Room
FabExpress Phoenix Resorts has replied on Thu Sep 25 14:31:30 IST 2025
We sincerely apologize for the inconvenience you faced during your stay. We regret that the room and overall hygiene did not meet your expectations. Your feedback regarding cleanliness, pests, and service has been shared with the hotel team for immediate corrective action. We are committed to improving our facilities and services to ensure a better experience for our guests.
Pleasant experience close to everything
The property felt safe and well-maintained. Room service was timely and polite. Daily housekeeping was prompt and non-intrusive. Easy access to nearby restaurants and shops. Local commute was super easy from the hotel.
Room: Deluxe Room
Good Stay
Good internet connectivity.. clean rooms.. hotel Staff guys remained very polite and nice all throughout😊
Room: Deluxe Room
Excellent Stay
The location is very nice,, The main market is very nearer to hotel. Food is delicious. Overall great👏👏
Room: Deluxe Room
Excellent Stay
The property offered a great stay overall.. Will surely gonna suggest to all. Food was also good 👌👍
Room: Deluxe Room
Poor Stay
They have not at all provided the following services even after requesting personally. 1). Bath Towel 2). Washroom is not hygiene 3). They have provided one landline in the room but extension number not provided to connect with reception I will not recommend this hotel to my friends
Room: Deluxe Room
FabExpress Phoenix Resorts has replied on Thu Sep 18 15:55:28 IST 2025
We sincerely apologize for the inconvenience you faced during your stay. The concerns regarding lack of bath towels, unhygienic washroom, and issues with the room telephone are not reflective of the standards FabHotels strives to maintain. Your feedback has been taken very seriously, and corrective measures have already been implemented to ensure proper housekeeping, provision of essential amenities, and fully functional room facilities. We regret the inconvenience caused and appreciate your feedback to help prevent such issues in the future. Issues highlighted have now been resolved.
Excellent Stay
Good overall, the room service was very quick and the breakfast was very delicious. Worth the money spent.
Room: Deluxe Room
Good location
over all good experience,
Room: Deluxe Room
FabExpress Phoenix Resorts has replied on Tue Aug 19 13:06:59 IST 2025
Dear Guest, Thank you for your kind words! We're glad you had a comfortable and pleasant stay with us. Looking forward to welcoming you again soon.
Excellent Stay
Good experience with the palace, the rooms are good, neat and clean palace, it's a good hotel. Good experience with the palace, the rooms are good, neat and clean palace, it's a good hotel.
Room: Deluxe Room
FabExpress Phoenix Resorts has replied on Tue Aug 19 13:07:03 IST 2025
Dear Guest, Thank you for your kind words! We're glad you had a comfortable and pleasant stay with us. Looking forward to welcoming you again soon.
Excellent Stay
very nice hotel room was very neat and clean. would recommend. very nice hotel room was very neat and clean. would recommend it.
Room: Deluxe Room
FabExpress Phoenix Resorts has replied on Wed Aug 13 18:54:57 IST 2025
Thank you for your kind feedback! We’re happy you enjoyed your stay and found the room clean. We look forward to hosting you again.
Poor Stay
Beds are not well too hard to sleep. Towels are stinking, staff is rude, what else you required to review the hotel. I will never stay and not recommend this hotel to anyone
Room: Deluxe Room
FabExpress Phoenix Resorts has replied on Thu Jul 17 17:43:08 IST 2025
We’re truly sorry to hear about your unpleasant experience. Your feedback regarding the bedding, towels, and staff behavior is taken seriously and has been shared with the concerned team for immediate corrective action. The issues have now been resolved.
Poor room
Room dirty, bathroom filthy, unresponsive staff. On request they did not provide a spoon. Cockroaches in the room!!
Room: Deluxe Room
FabExpress Phoenix Resorts has replied on Thu Jul 17 17:42:19 IST 2025
We sincerely apologize for the discomfort you faced during your stay. Cleanliness and hygiene are top priorities for us, and we deeply regret falling short in your case. Necessary pest control and housekeeping measures have been implemented.
Poor Stay
No neatness no maintainence poor cleaning. .
Room: Deluxe Room
FabExpress Phoenix Resorts has replied on Tue Jun 24 10:48:09 IST 2025
Thank you for your feedback. We're extremely sorry for the inconvenience caused due to cleanliness and maintenance issues during your stay. This is not the standard we aim to deliver. Please be assured that the concerns have been addressed with the housekeeping and operations team. The issue has now been resolved.
Excellent Stay
Some guests say this hotel has a great location in the heart of Bangalore, with clean and spacious rooms, and a smooth check-in process.
Room: Deluxe Room
FabExpress Phoenix Resorts has replied on Mon Jul 07 02:46:19 IST 2025
Thank you for your kind feedback! We're delighted to know you enjoyed our prime location in the heart of Bangalore, as well as the clean, spacious rooms and hassle-free check-in experience. We truly appreciate your support and look forward to hosting you again soon!
Average Stay
Poor linen quality, poor hygiene, broken interiors !
Room: Deluxe Room
FabExpress Phoenix Resorts has replied on Fri Jun 20 13:40:57 IST 2025
We regret the inconvenience caused during your stay. Your feedback regarding the linen quality, hygiene, and room condition has been noted and shared with the concerned team to ensure corrective action is taken. **The issue has now been resolved.**
Poor Stay
No bath towel was supplied, no toilet paper, it was just a room and a bed. Not as expected
Room: Deluxe Room
FabExpress Phoenix Resorts has replied on Fri Jun 20 13:40:10 IST 2025
We're sorry to hear that your stay did not meet expectations. Your feedback regarding missing amenities like bath towel and toilet paper has been shared with the property team to ensure better guest preparedness in future. **The issue has now been resolved.**
Ok k Average type hotel
Kind of average type hotel, Ac was not working throughout the stay.. breakfast was cluelessly.. overall location was good
Room: Deluxe Room
FabExpress Phoenix Resorts has replied on Fri Jun 13 17:18:55 IST 2025
Thank you for sharing your feedback. We apologize for the inconvenience caused due to the AC and breakfast service. Your concerns have been taken seriously and shared with the relevant team to ensure improvements. *The issues have been resolved now.*
Excellent Stay
"Had an amazing stay at this budget hotel. The room was very clean and comfortable, and the staff were always friendly and attentive. The location was ideal for exploring the city’s sights and shopping areas. The hotel provided everything I needed at a great price. Excellent value for money!"
Room: Deluxe Room
FabExpress Phoenix Resorts has replied on Tue Aug 19 13:07:12 IST 2025
Dear Guest, Thank you for your kind words! We're glad you had a comfortable and pleasant stay with us. Looking forward to welcoming you again soon.
Excellent Stay
This hotel was a great choice for a budget-friendly stay. The room was clean, cozy, and well-maintained. The staff were friendly, professional, and always available to assist. I especially appreciated the location, which was ideal for exploring the city’s attractions. For the price, this hotel is an excellent deal
Room: Deluxe Room
FabExpress Phoenix Resorts has replied on Tue Aug 19 13:07:16 IST 2025
Dear Guest, Thank you for your kind words! We're glad you had a comfortable and pleasant stay with us. Looking forward to welcoming you again soon.
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