I had booked 2 rooms for 4 days, and I can confidently say it was a complete waste.
Though the property is located about 5 km from Manali and has a nice view, the services were nowhere near 4-star standards (as falsely shown on Google).
Basic amenities like towels, hand towels, dental kits, and water bottles were never replenished unless we called and asked every time.
No refrigerator was provided in the rooms, which is unacceptable at this price point.
The breakfast was below average—tasteless, stale bread, no salt, and poorly prepared overall.
The restaurant had no proper ventilation or fans, making it extremely uncomfortable.
Worse, the restaurant area was dirty and chaotic, and there was no regular cleaning during peak hours, which raises serious hygiene concerns.
When we complained, they gave lame excuses like housekeeping staff being unwell or on leave. But as paying guests, that’s not our concern. If you’re charging premium rates, you should provide reliable service — not excuses.
They even tried to cover up by offering a complimentary dinner for one night, but that doesn’t fix the overall mess.
To make things worse, after I left a 1-star review on the app, I was pressured to change it to 5 stars. This makes it clear that most high ratings.
In short, this is not a real 4-star hotel. Just an overpriced property with poor service, no professionalism, and zero value for money.
Not recommended at all. Please avoid and choose a place where your money and comfort are respected.
