I recently stayed at Clarks Premier Hotel in Kota, and while the location of the hotel was convenient, my overall experience was not in line with the expectations of a 4-star property. Here’s a detailed review of my stay:
Location:
The hotel is situated in a good location, which made it easy to access nearby attractions and services. This was certainly one of the positive aspects of the stay.
Rooms:
The rooms were just okay, but definitely not up to the standards of a 4-star hotel. There were no slippers provided, and tissue paper was also missing. The doors had visible cracks, which affected the overall ambiance and comfort of the room. Additionally, the A/C was not functioning properly during my stay. In the middle of the night, the air conditioning stopped cooling, which made the room uncomfortable to sleep in.
Service:
The staff was friendly and helpful, which was a plus.
Food:
The food provided was just average, nothing exceptional. It was not up to the quality one might expect from a 4-star hotel.
Room Amenities:
There were no additional fragrances in the room, which would have enhanced the experience. The overall amenities were quite basic.
Conclusion:
Overall, I would not classify Clarks Premier Hotel as a 4-star property. The experience was more in line with a 2- or 3-star hotel. While the staff was courteous and the location was good, the condition of the rooms, the issues with the A/C, and the average food quality leave much to be desired. I would not recommend this hotel for those expecting a true 4-star experience.
Clarks Premier Kota has replied on Thu Mar 20 12:05:47 IST 2025
Dear Kuldeep,
Thank you for sharing your detailed feedback about your stay at Clarks Premier Hotel. It's great to hear that the location and friendly service made a positive impression. However, we sincerely regret that the room conditions, amenities, and food did not meet your expectations for a 4-star experience. Your insights regarding the A/C issues and room amenities will certainly be taken into consideration as we continuously strive to improve. We truly appreciate your thoughts and hope to have the opportunity to provide you with a better experience in the future.