The property has some positive aspects like clean, spacious rooms and friendly staff. However, many guests reported serious issues including poor hygiene, missing amenities, and extra charges. Complaints about a lack of hot water, broken bathroom fixtures, and inadequate meal services were common. Some found the location less desirable, while others noted that the food options weren't satisfactory. The handling of bookings and breakfast promises also garnered a lot of dissatisfaction. Overall, the experience varies greatly among guests.