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Review Of Burans

Thana, Chakrata

    User Rating & Reviews

    • everyone
    • group
    • couple
    • business
    • family
    3.5
    Very Good

    38 Ratings, 22 Reviews

    excellent
    26%
    very good
    32%
    average
    21%
    poor
    11%
    bad
    11%

    Last 10 Customer Ratings (Latest First)

    • 4
    • 2
    • 3
    • 4
    • 3
    • 4
    • 4
    • 5
    • 5
    • 4

    Rating Categories

    • Location2.2
    • Cleanliness2.8
    • Room3.3
    • Value For Money3.0
    • Food3.3
    • Security3.5
    icon
    We are using generative AI to show you summarised user review

    Review Summary

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    • Property is located conveniently on the main road, making it easy to find.
    • Rooms are spacious and can fit a family well.
    • Staff behavior is generally friendly, with some guests appreciating the manager's assistance.
    • Food quality receives mixed reviews, with some enjoying it while others find it below average.
    Read more

    Sort by:

    Positive first
    2.0

    Poor Stay

    pankaj k.family with 1 kid

    The property is located at 10 km before Chakrata and the overall location is ok. The property is located on the main road but there is no view from the hotel and rooms which makes it below average. The food from the hotel restaurant is below average though the charges are at par with any 3-4 star hotel. the biggest issue is cleanliness. Rooms and specially bathroom/ toilet are not as one can expect. Overall below average stay.

    Travel Month: Nov 2024

    Room: Deluxe Room

    3.0

    Average Stay

    vansh k.family

    Hotel is good and location is far from main chakrata that, s very peacefull, food quality is very good but the service is very poor. They are not professional. If you are eating in restaurant and you want, s something. You have to step out and search them to please give this. Manager behaviour is good and friendly.

    Travel Month: Jun 2024

    Room: Deluxe Room

    • user photos
    • user photos
    • user photos
    4.0

    Family vacation in the winner

    raja n.loyalty-iconbusiness

    Went on a family holiday in the off season. Winter. January of 2024. The resort is a quaint location 10 km short of chakrata and one of the few there at present. Rampant construction in the area points of chakrata no longer being a hidden getaway. The location and views are awesome, and so was the weather. The price on mm t is steeeeeeepp. And the manager told me that i could get a room at 40%of the mm t rates if i called him directly next time. The rooms are cozy and comfortable, although the staff has to up their gam wase so far as customer service and hospitality goes. No tea bags and kettles in the room, no toiletries. Food takes an hour plus to arrive post ordering. They have managed with the tin a factor so far. The resort itself is nice and two days are enough to cover the sights in that area.

    Travel Month: Jan 2024

    Room: Deluxe Room

    • user photos
    • user photos
    2.0

    Bad experience, too delayed service

    harsh p.group

    Service staff is too delayed, not interested at all. Overpriced rooms with little aminities. Location is far from main city area, no public transport. Overall the experience was too bad for us. They charge 400/person for breakfast. Food is expensive.

    Travel Month: Sep 2023

    Room: Deluxe Room

    5.0

    Excellent Stay

    garima d.loyalty-icon

    Amazing stay! what a staff. They will go to any extent to serve you the best of their facility. Host and the staff all are awesome people and the food is die for. Will definitely be back.

    Travel Month: Jun 2023 (3-Night Stay)

    Room: Semi Deluxe Room

    4.0

    Good Stay

    parul g.loyalty-icon

    Nice food with a proper restaurant and good non vegetarian. Responsive staff. Rooms are big to accommodate family of 4. Rooms need some repair and maintenance

    Travel Month: Jun 2023 (3-Night Stay)

    Room: Semi Deluxe Room

    • user photos
    • user photos
    2.0

    Poor Stay

    akash g.

    Very bad experience

    Travel Month: Jun 2023

    Room: Semi Deluxe Room

    3.0

    Average Stay

    rishi k.loyalty-icon

    Proper t is located at main road so easy to navigate. Property looks from out side is really good. Room sizes are spacious and can accommodate 2 adult and 1 child easily. But at the same time canteen hygiene need to be improved. Cutlery need change ( specially cups and kettles )

    Travel Month: Jun 2023

    Room: Deluxe Room

    • user photos
    5.0

    Middle of deodar jungle

    susheel s.family

    I have visited chakrata in march with family, we stayed in hotel bur-ans & restaurant. Nice property, ample car parking, amazing location and tempting food in middle of the deodar woods. Thanks to mr sunil tomar for suggesting us many nice touristic spots around chakrata.

    Travel Month: Mar 2023

    Room: Comfort

    • user photos
    • user photos
    3.0

    Location is good

    rishabh s.family

    Full marks for location, staff behavior and hospitality but few points which i don't like was tv was only show piece, blanket was not properly clean, toilet was not properly clean and food quality could be better.

    Travel Month: Feb 2022

    Room: Comfort

    • user photos
    4.0

    Good stay

    tarun p.group

    It was group stay, room was good location, hotel services and staff behavior was also good. Overall it was a good stay. I will suggest to all.

    Travel Month: Jan 2020

    Room: Comfort

    1.0

    Bad stay

    shailender c.loyalty-iconfamily

    It was very bad stay breakfast was very bad no buffet, location was poor, staff behavior was average, hotel services was very poor, no facilities at all. Kitchen was very unclean and the tea kettle was very unhygienic, no geyser. Overall it was a terrible experience. I will not suggest to others.

    Travel Month: Dec 2019

    Room: Comfort

    5.0

    Fantastic stay

    kunal a.family

    It was family trip breakfast was good, location, hotel services and staff behavior was also good. Overall it was very good stay. I would like to suggest to all.

    Travel Month: Nov 2019

    Room: Comfort

    4.0

    Good stay

    siddharth c.group

    It was group stay, room was good washroom was clean and other facilities was good. Location, hotel services and staff behavior was good. Overall it was good stay. I will suggest to all.

    Travel Month: Oct 2019 (3-Night Stay)

    Room: Comfort

    4.0

    Location

    rushiraj j.group

    Location of the hotel is 10 km before Chakrata. Location of the hotel is very nice and overall experience was good.

    Travel Month: Feb 2020

    Room: Comfort

    1.0

    Worst hotel staff with no proper arrangements at all for the guest. Food order was terrible

    vishal p.group

    The worst hotel location with no proper food facility and blankets given were in pathetic condition.

    Travel Month: Jan 2020

    Room: Comfort

    5.0

    A pleasant stay

    naresh b.loyalty-icongroup

    Our stay at this hotel was a pleasant experience. The care taker catered to our needs by providing us the best service possible.

    Travel Month: Dec 2019

    Room: Comfort

    Burans has replied on Sat Jan 18 09:05:26 IST 2020

    Dear Naresh Babu Ji, thanks for choosing to stay with us! Away from city's hustle and bustle, we offer a perfect ambiance and experience to ensure guest carries fond memories along. Glad to know that you had a delightful customer experience. We look forward to be at your service, whenever travel brings you here again Regards Team hotel Burans- Chakrata

    2.0

    Very costly and poor facilities like no ac and hot water and no television etc. I think very poor service in this room charges. Waste of money.

    anil c.family

    Poor arrangement. Poor service.

    Travel Month: Jan 2020

    Room: Comfort

    4.0

    Buran’s at winter

    arindam d.family

    Food was excellent and staff/owner were very friendly. Proper room heating would have been a real bonus! Overall very positive feedback on this new venture!

    Travel Month: Dec 2019

    Room: Comfort

    Burans has replied on Tue Jan 07 19:09:54 IST 2020

    Dear Arindam Ji, we would like to thank you for visiting us and are delighted to receive such an eminent feedback. Guest feedback is an integral part of our reflection of services and it encourages us to strive better. We have shared the feedback across team. Looking forward to have you stay with us for your next trip to Chakrata

    5.0

    Excellent experience

    manoj n.family

    Friendly environment. Staff is good. Food is excellent.

    Travel Month: Dec 2019

    Room: Comfort

    Burans has replied on Sun Dec 22 12:27:31 IST 2019

    Dear Manoj Ji We would like to thank you for visiting us and are delighted to receive such an eminent feedback. Guest feedback is an integral part of our reflection of services and it encourages us to strive better. We have shared the feedback across team. Looking forward to have you stay with us for your next trip to Rishikesh. Regards Team hotel Burans Chakrata

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