Located in a pleasant area and boasting a well-built property, however, that is where all the positives end. After a long drive on the eve of onam, the harvest festival of kerala, my spouse and i checked into the hotel on august 28th, 2023. Anticipating a delightful vegetarian traditional dinner and with no plans to dine outside, i inquired about the dinner arrangements. The reception informed me that i needed to place an order at least 30 minutes in advance. Therefore, i placed the food order at 7 pm. However, by 8 pm, no one had arrived, prompting me to inquire at the reception once again. Since nobody had arrived by 8 pm, i decided to inquire at the reception once again. To my disappointment, i was informed that the food was being cooked live and would take an additional 10 minutes. Eventually, the food was delivered at 8:15 pm, but it seemed to have been brought in from an external source as it was cold and had an unpleasant taste. One of the dishes was excessively salty, rendering it inedible. Despite reaching out to the reception, i received an unsatisfactory response regarding their previous claim of "cooking live" this experience left me feeling disheartened, especially since i had been eagerly anticipating a delicious and satisfying meal. Anyway, i decided to inquire about breakfast for the following day. The reception informed me that breakfast would be ready by 8 am. The next day, at 8:10 am, i made my way to the restaurant. To my surprise, the restaurant was closed, with no lights on and no signs of any staff present. Confused, i returned to the reception for an explanation. They apologized and informed me that breakfast would be ready in the next 10 minutes. I took the opportunity to go back to my room, change clothes, and retrieve my luggage. After approximately 15 minutes, i returned to the restaurant hoping to have breakfast and check out. However, to my disappointment, nothing was set up and it appeared as though no preparations had been made. I felt frustrated and inconvenienced by this situation.