Guests have described the property with mixed feelings. While the location is decent, being close to the railway station, many found the cleanliness and upkeep lacking, comparing it more to a guest house than a proper stay. Issues like poor housekeeping, malfunctioning amenities, and steep stair access for seniors have been highlighted. However, some appreciated the courteous staff, spacious rooms, and good breakfast. Overall, expectations regarding value for money seem unmet, with several feeling the charges are excessive.