I checked in at 11 AM and had to check out the same night at 11:30 PM. I knew that, as per rule, breakfast is served the next morning. However, since I would not be staying overnight, I politely requested if they could provide at least some part of the breakfast that was already included in my package.
Shockingly, both the staff and their managers flatly denied and said they could only offer tea or coffee “as complimentary,” which was already available in the room. This shows a complete lack of flexibility and basic hospitality. For a property charging premium rates, the least they could have done was provide something simple from the kitchen – poha, idli, fruits, or any light dish. Instead, there was zero effort and zero support.
Both staff and their managers clearly lack understanding of service excellence. Senior management must take immediate action and train the team to handle such situations with empathy and professionalism. Rooms may look fine, but the poor attitude of staff and their managers completely destroys the guest experience. Paying for a day such treatment was an absolute waste.