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Review Of AVENUE PLAZA

Serampore, Dankuni | 3 minutes walk to Serampore Railway Station

    User Rating & Reviews

    • everyone
    • couple
    • solo
    • business
    • family
    4.1
    Very Good

    68 Ratings, 17 Reviews

    excellent
    50%
    very good
    25%
    average
    13%
    poor
    4%
    bad
    7%

    Last 10 Customer Ratings (Latest First)

    • 5
    • 5
    • 4
    • 1
    • 4
    • 5
    • 2
    • 5
    • 5
    • 4

    Rating Categories

    • Location3.2
    • Cleanliness4.0
    • Value For Money3.0
    • Food3.0
    • Facilities2.7
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    Reviews Summary

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    Guests appreciate the great location and easy access to the railway station. The property offers clean rooms and excellent food, with supportive staff always ready to help. Many enjoy the spacious suites, especially for families and business travelers. Some find the pricing on the higher side, and a few have mentioned limited amenities, but overall, the positive experiences shine through.

    Sort by:

    Positive first
    4.0

    Good Stay

    chaitanya j.

    Stay location, food and rooms are great. But a bit on the pricier side

    Travel Month: Aug 2025

    Room: TWIN DELUXE

    AVENUE PLAZA has replied on Fri Sep 26 12:48:02 IST 2025

    Thank you, Mr. Jami. We’re glad you enjoyed the location, food, and rooms, and appreciate your feedback on pricing.

    5.0

    Excellent Stay

    rakesh s.business

    Rooms are very neat and clean. The ambience is very good. The staff is very supportive. The food is very good. The location of the hotel is very good. It is in the city. You can get everything around. It is very close to Railway Station Shrirampur. Anybody who is doing a solo travelling or a business traveller or even travelling with family can come here.

    Travel Month: Aug 2025

    Room: SINGLE DELUXE

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    AVENUE PLAZA has replied on Fri Sep 26 12:48:20 IST 2025

    Thank you, Mr. Sharma. We’re thrilled you enjoyed our rooms, ambience, staff, food, and convenient location!

    5.0

    Excellent Stay

    joydeep b.

    Awesome location, suite was spacious and had two toilets. Excellent staff behaviour and service. Specially prepared for us veg food without onion garlic due to our "Ashouch".

    Travel Month: Jul 2025

    Room: EXECUTIVE SUITE

    AVENUE PLAZA has replied on Fri Sep 26 12:48:36 IST 2025

    Thank you, Mr. Bose. We’re delighted you enjoyed the spacious suite, our staff service, and the personalized food arrangements!

    1.0

    Anyone on official duty and require proper Invoice not provided from hote

    soumyadipta n.business

    Pathetic experience in the reception. I wanted to extend my stay but the reception people quoting the higher price than mmt. while I said that I shall then book through mmt as the type of room showing available, the receptionist said that the booking will get cancelled from their end. Further despite MMT asked for taking the final Hotel bill from the property itself, they are saying that as the booking was made from MMT they will not provide the invoice. Anyone on official duty and require proper GST invoice for reimbursement must avoid this property.

    Travel Month: May 2025

    Room: TWIN DELUXE

    AVENUE PLAZA has replied on Fri Sep 26 12:49:06 IST 2025

    We sincerely apologize, Mr. Neogi, for the inconvenience caused. Your feedback regarding pricing and invoice issues is noted, and we’ll address it immediately to prevent such situations.

    4.0

    Average Stay

    akash s.couple

    Room was very small in premium range.Food is also average but room service staffs behaviour was excellent

    Travel Month: Mar 2025 (3-Night Stay)

    Room: DOUBLE PREMIUM

    AVENUE PLAZA has replied on Fri Sep 26 12:49:25 IST 2025

    Thank you, Mr. Sahoo. We’re glad you appreciated our staff service and cleanliness, and we’ll work on improving room size and food quality.

    4.0

    Good Stay

    manoj p.loyalty-iconfamily

    Decent stay in the heart of market. Service was good, food is also nice. I think they can add up amenities like bathroom mat and keep some hair dryer and lotion

    Travel Month: Sep 2024 (3-Night Stay)

    Room: DOUBLE PREMIUM

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    AVENUE PLAZA has replied on Mon Sep 30 18:20:34 IST 2024

    Thank you for sharing your feedback! 😊 We’re glad to know you had a pleasant stay and enjoyed our service and food. Your suggestions regarding additional amenities like a bathroom mat, hair dryer, and lotion are noted, and we’ll certainly look into it to enhance the guest experience. We appreciate your input and hope to welcome you back for an even better stay next time! ✨🙏 – Team Mira International

    4.0

    nice place

    dipa h.family with 1 kid

    property is good and location is very convenient, nearby market and railway station. service and food is also good

    Travel Month: Jul 2024

    Room: EXECUTIVE SUITE

    AVENUE PLAZA has replied on Fri Mar 07 12:35:08 IST 2025

    Thank you, Dipa Haldar! 😊 We're glad you liked the property, location, service, and food. Hope to host you again soon! 🌟

    1.0

    No value for this much price. You can get 5 star hotel in kolkata area in

    rahul k.loyalty-iconbusiness

    High prices with zero services. Rooms are very very very congested. Not a secure place. No value for this much price

    Travel Month: Aug 2024

    Room: DOUBLE PREMIUM

    AVENUE PLAZA has replied on Wed Sep 04 13:07:31 IST 2024

    I’m sorry to hear that your experience didn’t meet your expectations. We take feedback like yours seriously and would like to address your concerns. First, I apologize for any inconvenience you encountered regarding the room size and services. We strive to offer a comfortable stay and are currently evaluating ways to improve both our facilities and service standards. Regarding security, your safety is a top priority for us, and we’ll review our procedures to ensure they meet the highest standards. Thank you for bringing these issues to our attention. We’re committed to making improvements and hope to have the opportunity to provide you with a better experience in the future. If you’d like to discuss this further, please contact our guest relations team directly.

    4.0

    Good Stay

    ramsuchit b.loyalty-icon

    Staying to this hotel was good & service was also good

    Travel Month: Aug 2024

    Room: TWIN DELUXE

    AVENUE PLAZA has replied on Wed Sep 04 13:08:04 IST 2024

    Thank you so much for your positive feedback! We're delighted to hear that you enjoyed your stay and found the service to be good. Your satisfaction is our top priority, and it's wonderful to know we met your expectations. We look forward to welcoming you back in the future!

    3.0

    Average hotel with friendly staff

    harikrishna r.loyalty-iconbusiness

    The room had very limited space but the staff were friendly and helpful. This hotel was good to stay within this location compared to others. Tariff wise not good since limited space and no in house restaurant. Very limited food for breakfast.

    Travel Month: Aug 2024 (6-Night Stay)

    Room: DOUBLE PREMIUM

    AVENUE PLAZA has replied on Wed Sep 04 13:08:43 IST 2024

    Thank you for sharing your thoughts with us. We’re glad to hear that our staff made a positive impression and that you found their friendliness and helpfulness noteworthy. We appreciate your feedback regarding the room size and the breakfast options. We're constantly working to enhance our amenities and services, and your comments will help us in our ongoing efforts to improve. Thank you for staying with us and for your constructive feedback. We hope to have the opportunity to better meet your expectations in the future.

    4.0

    Good Stay

    niloy.

    Everything was good as expected. Clean and well maintained rooms. Will visit again

    Travel Month: Jun 2024 (3-Night Stay)

    Room: Double Deluxe Room

    AVENUE PLAZA has replied on Fri Jun 21 16:25:58 IST 2024

    Thank you for your feedback! We're delighted to hear that you found everything to your satisfaction. We look forward to welcoming you back on your next visit!

    4.0

    Good experience during my visit in kolkata

    rinky s.loyalty-iconfamily

    Its was a nice stay. Good staff behaviour during my stay. Breakfast was also good.

    Travel Month: May 2024

    Room: TWIN DELUXE

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    AVENUE PLAZA has replied on Sat Jun 22 17:33:17 IST 2024

    Thank you for the feedback, please let me know if there is anything more I can assist you with.

    5.0

    Worth a repeat.

    shilpa s.loyalty-iconfamily

    It was a surprisingly pleasant stay. Loved the food and hospitality here. Connectivity to places in and around is also pretty convenient.

    Travel Month: Feb 2024 (4-Night Stay)

    Room: DOUBLE PREMIUM

    AVENUE PLAZA has replied on Tue May 14 16:51:25 IST 2024

    Thank you for the positive feedback. Please visit at our hotel again.

    5.0

    Good stay with fantastic breakfast

    sajan.loyalty-iconbusiness

    The hotel is near shrirampur station(local railway station. For a single stay, the cost is also decent. The service is very good.

    Travel Month: Jan 2024

    Room: SINGLE PREMIUM

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    AVENUE PLAZA has replied on Tue May 14 16:53:03 IST 2024

    Thank you for the positive feedback. Please visit us again.

    5.0

    Excellent

    atonu k.loyalty-iconbusiness

    Warm welcome, excellent service and awesome food. Very good room service and finger licking food. Rooms are also very clean and tide.

    Travel Month: Jun 2023

    Room: TWIN DELUXE

    AVENUE PLAZA has replied on Tue May 14 16:53:56 IST 2024

    Thank you for the positive feedback. Please visit us again.

    5.0

    Good property with under price

    rohit k.solo

    Well cleaned room and good staff behaviour. Best in house resturant. Front desk staffs are really nice. They are taking special care.

    Travel Month: May 2023

    Room: SINGLE DELUXE

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    AVENUE PLAZA has replied on Tue May 14 16:54:46 IST 2024

    Thank you for the positive feedback, Please visit us again.

    1.0

    Property description

    samya r.couple

    Staffs are horrible especially the manager mr. Jana harassed me and my wife when we first entered the lobby. He asked my wife whether we are married or not and demanded aadhar. Marriage certificate. His behaviour was so rude and mean. We will surely take some legal step towards this hotel and manager. Since we have stayed so many good hotels through mm t and has been a loyal customer this wasn't expected. This hotel is the worst ever

    Travel Month: Sep 2022

    Room: Deluxe Room

    AVENUE PLAZA has replied on Tue May 14 16:56:19 IST 2024

    We are very sorry for the inconvenience caused to you. We will improve on the points that you have mentioned. Thank you for letting us know.

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