I booked a Deluxe room for 3 of us and landed at the hotel at 6. 15 am on 5th January. The room allotted to us in the ground floor was shabby, mattresses (old cotton type) in the room were damaged, dirty and the linen used were shabby. The extra bed for 3rd person which was provided only on request was a thin coir mattress, folding type, also damaged and dirty. Room and toilet were not cleaned. Towels and soap (basic things even third grade lodges provide). Were provided after repeated request. Tried calling MMT to complain, but there was no response. Frustrated, I was about to check out immediately to some other better hotel nearby where unfortunately no room was available. The person at the reception was good enough to offer us a cottage in the same serviced apartment in the upper floor which was far better, but costlier. With no other option, I shifted to the cottage and paid Rs. 300/- extra for this For all the inconvenience and the trouble I had to undergo, it is only fair that MMT refunds us the full amount+Rs. 300 I had paid. I do not was some notional MMT Wallet credit or concession for future bookings, but just refund the full amount to the credit card account I paid from This is the second bad experience I have with MMT booking. Moral of the episode: Make direct deals with hotels after checking all details, never book through the online booking agents like MMT & Stayzilla. They totally misguide the public.