The property enjoys a prime location, just a stone's throw from the railway station, making it easily accessible. Guests have noted the food quality and room service as highlights. However, there are multiple complaints about cleanliness and staff behavior, with some describing it as dismissive and unprofessional. Washroom facilities and maintenance seem to be a recurring issue, with reports of cockroaches and missing toiletries. Overall, the ambiance is a mixed bag with potential but lacks consistency in service quality.