I had a truly terrible experience and I am requesting a full refund.
The room I was assigned was not clean. I found insects in the room, which is completely unacceptable. Additionally, the pool was not clean at all.
After checking in, I repeatedly asked staff to clean and vacuum the room. Despite my numerous requests, no one ever responded. I even asked to be moved to a different room, but I was told that another room was not ready. The pool was still not cleaned by the time I checked out.
My stay was a complete waste of money. I believe that due to the unsanitary conditions and the lack of response from staff, I am entitled to a full refund.