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Gwalior, Gwalior
61 Ratings, 16 Reviews
Last 10 Customer Ratings (Latest First)
Reviews Summary
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The property boasts a fantastic ambience with spacious rooms and a beautiful pool, ideal for gatherings. However, there are notable issues: the staff is untrained and often slow to respond, leading to frustrating service experiences. Guests reported inadequate basic amenities in rooms and limited food options during breakfast, with additional charges for water. While the secluded location is appealing, it feels more suited for parties than a relaxing getaway, disappointing those seeking a resort vibe.
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Awesome 7 hill
excellent location , excellent ambience, service is very good with confortable rooms and amenities..
Room: Deluxe Room
7 Hills Resort has replied on Sat Sep 27 15:48:29 IST 2025
Dear Guest, Thank you for taking the time to review us. We are pleased to see that you enjoyed your time at the hotel. On behalf of our entire staff , we thank you for your business and we hope to see you again when your travels bring you back to the area! Sincerely, Hotel Manager
Good Stay
Food was very tasty, beautiful place and staff was also very good. Room was clean and spacious
Room: Deluxe Room
7 Hills Resort has replied on Tue Sep 09 22:53:02 IST 2025
Dear Guest, Thank you for taking the time to review us. We are pleased to see that you enjoyed your time at the hotel. On behalf of our entire staff , we thank you for your business and we hope to see you again when your travels bring you back to the area! Sincerely, Hotel Manager
very good and cool place 👍👍👍👍👍
good staff and good food....... nice place and swimming pool in this place and neet and clean room and washroom
Room: Deluxe Room
7 Hills Resort has replied on Sun Jun 22 21:30:16 IST 2025
Dear Guest, Thank you for taking the time to review us. We are pleased to see that you enjoyed your time at the hotel. On behalf of our entire staff , we thank you for your business and we hope to see you again when your travels bring you back to the area! Sincerely, Hotel Manager
Impressive
Humble staff, I like the architecture. The place where it's made makes it a great choice to visit as a traveler or visitor.
Room: Deluxe Room
7 Hills Resort has replied on Sun Jun 22 21:30:34 IST 2025
Dear Guest, Thank you for taking the time to review us. We are pleased to see that you enjoyed your time at the hotel. On behalf of our entire staff , we thank you for your business and we hope to see you again when your travels bring you back to the area! Sincerely, Hotel Manager
Good Stay
Best stay Best surrounding Best food Full on boom 💥
Room: Deluxe Room
7 Hills Resort has replied on Fri May 30 12:24:30 IST 2025
Dear Guest, Thank you for taking the time to review us. We are pleased to see that you enjoyed your time at the hotel. On behalf of our entire staff , we thank you for your business and we hope to see you again when your travels bring you back to the area! Sincerely, Hotel Manager
Good
Good place to stay in gwalior, safe as well Just one con that it is very far away from main city centre
Room: Deluxe Room
7 Hills Resort has replied on Thu May 15 17:05:21 IST 2025
Dear Guest, Thank you for taking the time to review us. We are pleased to see that you enjoyed your time at the hotel. On behalf of our entire staff , we thank you for your business and we hope to see you again when your travels bring you back to the area! Sincerely, Hotel Manager
Nice Ambience but unprofessional staf
Ambience is superb....rooms are good....but staff is untrained....I had to ask for every small thing from a towel in room to a spoon in restaurant.....they were reluctant to give anything....water was charged in breakfast.....we paid 1500 for breakfast and they gave us only 2 options to order ....a la carte is overpriced.... mineral water bottles that we bought looked like refilled....its better to book their room without breakfast...it's more a party or wedding place than a resort
Room: Deluxe Room
7 Hills Resort has replied on Thu Apr 17 11:22:54 IST 2025
Dear Guest, Thank you for taking the time to review us. On behalf of our entire staff ,we apologize for the concerns you shared about your experience at the hotel. I have addressed your concerns with our team, and I assure you we are working diligently to ensure a similar situation does not occur again in the future. We appreciate the feedback and will use it to fine tune our operations in the hope that upon your next visit we can exceed your expectations Sincerely, Hotel Manager
Terrible Stay
Ok. Reception girl neha war so rude she said i will not let you checkin she asked cash money. She was disgusting
Room: Deluxe Room
7 Hills Resort has replied on Thu Apr 17 11:24:52 IST 2025
Dear Guest, Thank you for taking the time to review us. On behalf of our entire staff ,we apologize for the concerns you shared about your experience at the hotel. I have addressed your concerns with our team, and I assure you we are working diligently to ensure a similar situation does not occur again in the future. We appreciate the feedback and will use it to fine tune our operations in the hope that upon your next visit we can exceed your expectations Sincerely, Hotel Manager
Amazing property
Very awesome stay ans staff members are very polite i recommend to everyone everything was nice and very beautiful
Room: Deluxe Room
7 Hills Resort has replied on Thu Apr 17 11:25:51 IST 2025
Dear Guest, Thank you for taking the time to review us. We are pleased to see that you enjoyed your time at the hotel. On behalf of our entire staff , we thank you for your business and we hope to see you again when your travels bring you back to the area! Sincerely, Hotel Manager
Average Stay
It was good staying there. I frequently come there to stay with my loved ones
Room: Superiors Room
7 Hills Resort has replied on Thu Apr 17 11:27:36 IST 2025
Dear Guest, Thank you for taking the time to review us. We are pleased to see that you enjoyed your time at the hotel. On behalf of our entire staff , we thank you for your business and we hope to see you again when your travels bring you back to the area! Sincerely, Hotel Manager
Disappointing and terrible stay in superior roo
Title: disappointing stay - lacking basic facilities and slow service rating: 1/5 i recently had the misfortune of staying at this hotel, and i must say, it was a thoroughly underwhelming experience. The room lacked even the most basic facilities, making it feel more like a hostel than a hotel. There was no: - mini-fridge or water bottles - coffee maker or electric kettle - iron or ironing board - hairdryer - basic toiletries like toothbrush, toothpaste, or moisturizer for every small thing, we had to call the reception, and even then, the service was painfully slow. It took them ages to respond to our requests, and often, we had to follow up multiple times to get what we needed. The hotel's inability to provide basic amenities and their slow service makes it unworthy of even a 1-star rating. I would not recommend this hotel to anyone and would advise others to explore better options. Some suggestions for improvement: - provide basic facilities in the room - improve service response time - train staff to be more attentive and helpful - consider upgrading amenities to meet standard hotel expectations until then, i would not suggest wasting your money on this subpar hotel experience.
Room: Superiors Room
Excellent Stay
Resort is very good. Member of resort also good and food is very good
Room: Deluxe Room
Average Stay
The property is nice and in a secluded location away from city centre. However, service is a bit slow. Checkin took 25 min when we finally had to raise it for delay. Food at restaurant is good. Rooms are large and spacious. Pool is well maintained. They allow outside visitors to use pool as it's also a weekend party destination. But crowd was overall well behaved.
Room: Deluxe Room
Average Stay
Location of property is very nice but the hotel staff is very limited and untrained. Every single order takes long time to delivered. I ordered coffee from the room and it delivered after 2 hours 30 min
Room: Superiors Room
Swimming was not clean
Swimming pool was not maintained. Rest all good
Room: Deluxe Room
Terrible Stay
Very bad experience. A. C was not working properly. Very poor hospitality. They didn't sever water and tea in the morning. Very bad ambience
Room: Suite Room
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