This was, without a doubt, the best service I have ever received. From the moment I booked our stay through MakeMyTrip, Vineet, the owner of the property, went above and beyond. Despite our flight delays—which pushed our check-in from midnight to 3:00 AM—Vineet remained responsive, calm, and extremely accommodating.
When I was feeling famished from the delay, Vineet quickly arranged for a snack by having the cook prepare some poha in just 15 minutes. Later, at 4:30 AM, he even assisted us by dropping us off at a nearby junction and negotiating with the e-rickshaw driver to ensure we were not overcharged.
The following day, we enjoyed a delicious lunch at the home stay, which further demonstrated their commitment to going the extra mile for their guests. Every member of the team showed a true sense of ownership and dedication to customer service.
Although we originally booked a two-day stay, our flight schedule required us to check out after the first day. While Vineet was momentarily unavailable, the cook kindly stepped in to help with our luggage and arranged transportation over the phone. We regret that we couldn’t provide this feedback in person.
Our experience during Kumbh Mela 2025 was truly once-in-a-lifetime, and we will always remember the warm hospitality and outstanding service at Vintage Home Stay.