(Full review on Google Maps)
First impression - Beautiful building from the outside
Staff - Not very welcoming. Did not greet us or tell us anything about the place.
Rooms - Sadly quite stuffy. Strange smell in the corridor (turned out to be rodent droppings). Very small. A lot of elements (like the cupboard, wall posters, bathroom doors) were cheap/flimsy, emphasised by the contrast with the solid structure of the rest of the property.
Large rodents (rats, mongooses, bandicoots?) run around and play above the false ceiling, causing a racket, We found small droppings of whatever rodent they were all along the corridor. We realised that this was also the cause of the strange smell.
Security - When we asked for our room to be cleaned, the caretaker asked us to leave the room key in its lock. When we got back in the afternoon, he told us he'd cleaned the room and put the key back in the lock, effectively meaning anyone could have walked into our room while we were away.
Cleanliness - The room itself was passably clean. The walls and bedding had seen better days. The bathroom was clean , but no wet/dry separation.
Location - Very centrally located
I won't say we had a terrible stay; but so much can be very easily improved, because the building itself is stunningly beautiful. I hope this feedback is taken to heart and Udupi Heritage Inn is able to reach its full potential.