I recently stayed at this hotel, booking through MakeMyTrip, and had a disappointing experience. Checking in late, around 11:30 pm, I was exhausted and looking forward to rest. However, the reception staff's behavior was rude and uncooperative. Their tone and language were unacceptable, especially considering I'd booked through a third-party service. The morning breakfast was decent, but the overall lack of hospitality and support from the staff was concerning. Given this experience, I would caution others to be prepared for potential issues with customer service.