I checked into a hotel called Park Inn City on June 5, 2025, and my experience has been extremely disappointing. The pillows and bedsheets were visibly dirty, and the bathroom was in an unhygienic condition. The dustbin was not emptied regularly, adding to the unpleasant stay. Despite raising these concerns, I received no resolution.
Surprisingly, MakeMyTrip, a company often praised for its services, has done nothing to address my complaints. Instead, they have attempted to brush the issue under the carpet. I am deeply disappointed with both MakeMyTrip and their associate hotels. The reality is far from the appealing images they showcase, and their lack of response to my concerns is unacceptable.
I am demanding a full refund for this terrible experience, but MakeMyTrip has not processed it yet. I strongly advise others not to trust the misleading promotions of MakeMyTrip or their partner hotels.