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Hill-view stay featuring al fresco dining, bonfire, tours & treks

Review Of The Lotus Resort Lonavala | Luxury Tents

Morve, Lonavala | 23.7 km from city centre

    User Rating & Reviews

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    2.7
    Average

    74 Ratings, 38 Reviews

    excellent
    20%
    very good
    8%
    average
    23%
    poor
    18%
    bad
    31%

    Last 10 Customer Ratings (Latest First)

    • 3
    • 1
    • 1
    • 3
    • 3
    • 1
    • 1
    • 1
    • 2
    • 1

    Rating Categories

    • Location2.7
    • Cleanliness2.3
    • Value For Money2.4
    • Food1.8
    • Facilities2.3
    • Checkin Experience2.8
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    Review Summary

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    Guests appreciate the beautiful location of the property, surrounded by nature, and some commend the nice ambiance and friendly staff. However, many reviews highlight poor hygiene, maintenance issues with tents and bathrooms, and slow service, especially regarding food. The high prices for meals and lack of basic amenities also draw criticism, indicating that improvements are needed for a more enjoyable experience.

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    Positive first
    3.0

    Average Stay

    anup.

    The stay was good but the tents needs to be repaired. The chains were stuck and the tent could not close properly. Also the cost of food is bit high and the most important thing that the owner needs to work on is the time to serve the food. It took 1. 5 hours to serve a starter which was a bizzare

    Travel Month: Nov 2024

    Room: Deluxe Tent

    1.0

    Terrible Stay

    bharat.loyalty-icon

    no comments, didn't stayed in this property , the time i saw the property didn't felt safe , was traveling with my family, wild lizard in the tent , not hygiene, no street lights, street dogs following and chasing. worst experience i had in my entire life .will not recommend to any other traveler....hopping for full refund 😕. didn't wasted another minute to stay requested coustermer care executive on the same time for cancelation and full refund

    Travel Month: Nov 2024

    Room: Deluxe Tent

    The Lotus Resort Lonavala | Luxury Tents has replied on Thu Nov 14 11:26:58 IST 2024

    Have you seen street light in Lonavala anywhere? Pls recheck it. If you are visiting a jungle resort keep your mind set for jungle view. Or else you need to stay in city only.

    1.0

    Terrible Stay

    nitesh a.family

    Location is very good but food amenities and services are very poor it is a pet friendly resort but environment is not at all pet friendly there is late night loud music, rooms also are not clean properly

    Travel Month: Aug 2024

    Room: Deluxe Tent

    The Lotus Resort Lonavala | Luxury Tents has replied on Thu Nov 14 11:28:06 IST 2024

    Food is very tasty if you are food lover. This is a pet friendly resort. DJ is till 11 only.

    3.0

    Average Stay

    pavan r.loyalty-iconfamily

    location of property is extraordinarily beautiful. Tents are also good, but the maintenance of bed is 👎, food is good but the way they serve is too bad. Water is not available in my bathroom after requiring for 3 hours they gave. Service boys destroyed this property. Owners and managers, please protect this property it is a beautiful nature property. I loved it. Gusts, please visit this property and please don't polute it, use dust bins.

    Travel Month: Jul 2024

    Room: Premium Tents

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    1.0

    One of the worst experience

    deeva s.group

    The location 3/5 tents 2/5 bathroom 1/5 room service 0/5 food 1/5. Overall a terrible experience! do not go !

    Travel Month: Jun 2024

    Room: Deluxe Tent

    1.0

    Terrible Stay

    joshua d.family

    very bad 👎

    Travel Month: Jun 2024

    Room: Deluxe Tent

    1.0

    Terrible Stay

    chetan c.

    Overall it was unhygienic and the staff is too poor in terms of handling the guest

    Travel Month: Jun 2024

    Room: Deluxe Tent

    1.0

    Make my trip making fool

    ritesh r.loyalty-iconcouple

    I have booked another room in just 3000 only and through make my trip i booked it on 6300 make my trip making fool of customer

    Travel Month: Feb 2024

    Room: Luxury Tent 2

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    1.0

    Terrible Stay

    nirav s.family

    Very bad experience, they serve expired bread in breakfast, and the behavior of the staff was also very bad. I have Expired bread

    Travel Month: Nov 2023

    Room: Deluxe Tent

    • user photos
    3.0

    Average location

    vicky m.family

    While the hotel's location is a strong point, my overall stay was marred by the lack of basic room amenities and the high cost of dining. If these issues were addressed, it could greatly enhance the guest experience and make this hotel a more appealing choice for future stays.

    Travel Month: Sep 2023

    Room: Deluxe Luxury Tent

    3.0

    Not a great place

    raahil s.couple

    Ac wasn't working completely well. Hygiene needs to be improved. Food quality can be improved and place where food is made needs to be more hygienic staff service can be improved

    Travel Month: Aug 2023

    Room: Luxury Tent

    1.0

    Worst place in the whole world

    mudabbir.loyalty-iconcouple

    Go anywhere and stay anywhere, but do not stay here. The only thing this people want is money in exchange of no service 1) the reception area smells and they have mattress in reception. These 3 - 4 people are sitting there eating and spitting from there only, 2) i booked a luxury tent and said we have received booking for a deluxe tent and asking for extra money to upgrade, trust me, i have never seen this horrible tent in my life 3) the waterfall is really good but who cares, all the clothes and plastic bottles you can see in there 5) the food was very expensive you will feel like ordering in some big restaurant or so and you will get nothing in the name of complimentary breakfast 6) it was my wife's birthday and they have these led of happy birthday so i told them to on, they said it's chargeable with 1000 rps, also if you go and ask staff can i take fresh air they will say it's chargeable location is good, close to the nature only good thing about it

    Travel Month: Aug 2023

    Room: Premium Luxury Tent

    1.0

    Resort management staff is useless

    bhavesh s.loyalty-iconfamily

    I had booked this resort after seeing the photo of the location. The location is very good but the staff there all sit there all day and night but there is no inter call facility if the staff is in a mood to call then will they pick up the call or not. If you want to go there, you can go with your friends, you cannot take your family. I have done so many tours but never had such a bad experience.

    Travel Month: Jul 2023

    Room: Luxury Tent

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    1.0

    Terrible Stay

    maharaja.

    Very 👎 bed. Not recommend this property. No water. No wi-fi. No network. Old food very bad test. Very bad kuk. He is taking Rs 1000 extra

    Travel Month: Jul 2023

    Room: Luxury Tent

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    2.0

    Waste of money

    tejal k.family

    Hygiene not maintain very dirty tents no hot water available bathrooms are unhygienic services are very poor

    Travel Month: Jun 2023

    Room: Luxury Tent

    3.0

    Average Stay

    kapil r.

    The tent was nice. Food was too expensive. The staff was nice and polite. Some of the bathrooms were not operating properly. Overall the experience was average only.

    Travel Month: Jun 2023

    Room: Luxury Tent

    1.0

    Terrible Stay

    akash.

    Minus -1000 it was horrible and 3rd class hotel and staff pols remove this hotel from make my trip otherwise i am uninstalling make my trip

    Travel Month: May 2023

    Room: Luxury Tent

    2.0

    Poor Stay

    prasad b.

    The location of the place is good but the service is very bad. The food is very very pricey. Firstly there was no one who took our food order then one person came who did not know the availability of the food items. They are confused about the menu itself.

    Travel Month: May 2023

    Room: Luxury Tent

    5.0

    Excellent Stay

    pawar a.loyalty-icon

    Excellent stay. Beautiful view. Well behaved staff.

    Travel Month: May 2023

    Room: Luxury Tent

    2.0

    Poor Stay

    dilip n.

    The dirtiest hotel i have ever seen, unhygienic. Unprofessional behavior of staff. Not to be referred to anyone.

    Travel Month: May 2023

    Room: Luxury Tent 3

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