Review Of The Aures (formerly known as Keys Select The Aures)

The hotel was excellent. I was there a couple of hours early and the staff arranged a room as as as possible...

Good location. They can improve ambience of room. Break fast is simple no service. Parking can be better managed as limited space.

Room quality is bad. Front desk executive was impolite justifying mistake in room allotment. Manpower shortage at Restaurant

The location is very good for doing the industry visits . It’s very near to Railway station also. The food is excellent. The breakfast spread is good.

food quality is good but as compared to others rate is high & we stay almost 5 day's & every day rate going high this bad thing next time we won't think this bad policy for existing customer instead give discount they rise rate every day staff hospility is good

Property ambience and food quality is very nice

Location, amenities, services are good. La ala carte Food is good but breakfast buffet can be improved in quality

Location is easy to find. Rooms service was also very good. Breakfast was just ok...nothing outstanding. Staff is polite. Overall good stay.

We had a very good experience at the Hotel, the room and washroom was clean and well maintained. Service by the hotel staff was commendable. The food was good as well. Overall a very good hotel!

Neat and clean rooms, excellent breakfast with good service lequar is too much costly overall pleasant stay

Ok.

staff were helpful, property was on the highway and very clean. would recommend for anyone visiting

I reached early at hotel night shift hotel staff said by the 9 am we can check in rooms are available, if you want to process before 9 am then i have to pay complete day payment, so i convinced to wait till 9 am, unfortunately shift changes next shift staff said there is no rooms by 10 am, guest were taken granted, worthless hospitality considering 3 star stay.

The location is just okay. The hotel has extremely slow front desk service - it takes them minutes to check you in despite of you calling them and hour in advance about your arrival. The hotel staff is below average and lack hospitality. overall did not get a good feel there Rooms are okay but being pricey it's expected now comes to the worst part - restaurent food. this hotel serves one of the worst possible foods. their biryanis seemingly are cooked from rices stored in freezer for days and their noodles are so bad that roadside noodles are superior. the breakfast spread is below average in taste overall hotel is okay but not value for money the front desk and restaurent staff need serious training in hospitality and cooking tasty restaurant style and fresh food

I had booked 4 rooms and while they upgraded one room, that and another room had issues with plumbing and hot water. Issue got resolved for one room on the 2nd day but the upgraded room did not get hot water and had to live with hot water buckets

Property was good but service was very poor, when we asked for mineral water bottles they provided ro water in used bottles which was not expected from such hotels, at least ro water should provided in mugs/jar

Calm stay, food excellent. Good location 5 star amenities

Needs to improve early morning service.

i was at this property for 3 days and the stay was good & the rooms were comfortable, the breakfast option is little less and needs to be added more options. the best part while my visit is the local cab driver mr. javeed, who took me to the destination without any hassle and made my travel comfortable with very attractive prices. i am dropping his contact details for my fellow passengers.

I simply regret to inform that my stay at aures this time was not at all good. I have stayed earlier but this time it was a bad experience. Please see below pointwise: 1. Twice in the night lights went off 2. Internet connection was frequently getting disconnected 3. While taking bath hot water from shower stopped twice and suddenly there was a gush of cold freezing water 4. At the breakfast it was worst. I ordered double omelet. Within a minute, before i could sit, the waiter brought me a cold omelet. I am sure it was somebody else's cancel-led order which was given to me. I fired the guy and told him to bring the fresh one. He got but i am sure he must have made the same one hot again. Overall it was a very bad experience. Request you to please take necessary steps to improve your services on the areas mentioned above. Sorry for writing my adverse remarks. But i had to so that such lapses doesn't occurs again and you give quality service to your customers who look forward to visiting again and again. Regards karim