my recent stay at your hotel. On the night in question, I ordered coffee at 10:00 PM and kept only one cup in my room. At midnight, I was repeatedly disturbed by persistent knocking and ringing at my door. The staff member outside did not identify themselves or communicate the reason for their visit. After several minutes, they stated “room clearance,” which I found highly irregular, especially at such a late hour and for a minor matter.
This intrusion caused considerable distress and fear for me and my wife. We also heard tapping at our window and unexpected noises from the bathroom. After I called the reception to report the incident, the individual outside appeared to notice and subsequently fled the corridor. Security staff arrived a few minutes later but told us no one was present, suggesting that housekeeping may have been responsible. I have never experienced room clearance or housekeeping operations at midnight, particularly for something so minor.
This experience left us feeling unsafe and anxious throughout the night, affecting our overall comfort and confidence in your establishment’s safety protocols.