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Review Of Regenta Place Phagwara by Royal Orchid Hotels Limited
Satnam Pura, Phagwara
User Rating & Reviews
- everyone
- group
- couple
- solo
- business
- family
Very Good
153 Ratings, 50 Reviews
Last 10 Customer Ratings (Latest First)
- 4
- 3
- 4
- 2
- 2
- 4
- 4
- 5
- 4
- 1
Reviews Summary
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Guests appreciate the tasty food, especially the mutton rogan josh, and the clean rooms. The staff is often described as courteous, providing a welcoming atmosphere. However, many express dissatisfaction with poor maintenance, malfunctioning AC, and limited breakfast options. The property enjoys a convenient location but has received consistent feedback about the need for better room service and training for staff.
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Positive first
3.0
Average Stay
arunav b.family with 1 kid
Best thing is the food especially non veg mutton rogan josh... Room is ok... Front is modern but building is old... Most disappointed with complimentary breakfast which was not available till 830am and we had to catch a train at 9am..Breakfast start time as per hotel brochure is 730am..Excuse given Chef not available... Regenta has lots of issues whether it's Agra or Phagwara.. search for better option please.
Room: Deluxe Double
2.0
Bad Experience at Regenta Place Phagwar
ritik m.business
Unlikely to come back to this property. Very poorly kept property, the corridor carpet stinks, rooms have damp walls which stink; I had to change 2 rooms to get into a non stinking room. The towels in the bathroom were not clean. Coming to the food and restaurant dinner buffet was a la carté but the team was clueless about what can be served what can't be. The staff was courteous but not trained or skilled. Overall experience was very poor
Room: Deluxe Double
2.0
Poor Stay
vijay k.solo
no welcome drink offered at arrival. there was no tea kit in room, contacted the reception 3 times but they were just lingering on and ultimatelydidn'tprovide. intercom was not working. moreover, they just gave the key to me. noone accompnied to room. terrible staying experience
Room: Deluxe Double
5.0
Excellent Stay
andip k.family
location approach able food tea and coffee not good others fod items are goo location approach able food tea and coffee not good others fod items are good
Room: Deluxe Double
1.0
Terrible Stay
rajesh i.couple
Shocking. We booked the best suite. AC, fridge, TV did not work. Toilet seat broken. No intercom. No towels, no soaps. Horrible service and simply horrible food. I think the MMT top executives must surprise stay and know for themselves
Room: Suite
Regenta Place Phagwara by Royal Orchid Hotels Limited has replied on Wed Aug 20 13:22:47 IST 2025
Dear Rajesh Iyengar , We are truly sorry to hear about your disappointing experience during your stay. Please accept our sincere apologies for the inconvenience caused by the non-functional amenities and the lack of basic essentials, as well as the quality of service and food you encountered. This is far from the standard we strive to maintain. Your feedback has been taken very seriously, and we are urgently investigating the issues you’ve raised. Immediate corrective actions are being implemented to ensure such lapses do not recur. We deeply regret that your stay fell short of expectations, especially considering you had booked our best suite. We would greatly appreciate the opportunity to make it right and restore your faith in our hospitality. Please feel free to reach out to us directly at [contact details] so we can address this personally. Thank you for bringing these matters to our attention. Warm regards, Ms. Nisha Front Office Executive Hotel Regenta Place Phagwara
3.0
Average Stay
basith k.family
Deluxe very small value for money no y breakfast was also not good only 4 items in buffet Rooms are small basic things like water intercom was not working
Room: Deluxe Double
4.0
Good Stay
priyank t.family with 1 kid
Portion of food was too less for the price charged. Price of food was on very high side. In one of the rooms which was booked by my friend there was bed bugs issue, hotel however promptly changed her room. Staff was very polite and courteous.
Room: Deluxe Double
Regenta Place Phagwara by Royal Orchid Hotels Limited
Dear Priyank Tripathi, Thank you for sharing your feedback with us. We truly value your comments as they help us improve the experience for all our guests. We're glad to hear that you found our staff to be polite and courteous—that’s something we take pride in. However, we regret that the portion size and pricing of the food did not meet your expectations. Your comments have been noted, and we will review our menu offerings and pricing to ensure they offer better value. Regarding the bed bug issue in your friend's room, we sincerely apologize for the inconvenience caused. While we’re pleased to know that our team responded promptly by changing the room, we understand how uncomfortable this situation must have been and are taking extra steps to prevent such occurrences in the future. We hope to have the opportunity to welcome you back for a more comfortable and satisfying experience. Warm regards, Nisha Hotel Regenta Place Phagwara – Guest Relations Team
1.0
terrible hotel and staff and MMT staff was of no use
ajay d.family
*Rating: 0/5* I recently stayed at [Hotel Name] and had a disappointing experience. Here are some issues I faced: 1. *No AC in Lobby*: The lobby had no air conditioning, and the staff claimed it was centralized and couldn't be adjusted. 2. *Room Space Issues*: The room was too small for triple occupancy. The mattress was awkwardly placed, and guests had to put their feet down due to limited space. 3. *Poor Room AC*: The room's air conditioning was inadequate and couldn't be controlled using the remote. 4. *Dysfunctional Landline*: The hotel room's landline phone wasn't working, and when I tried calling the reception number, they disconnected my calls and switched off their phone. 5. *Unhelpful Staff*: Both the hotel staff and MakeMyTrip's customer support were unresponsive and unhelpful in resolving these issues. *Overall Experience*: It was an uncomfortable stay, and I had to run around multiple times to get my concerns addressed. The lack of support from MakeMyTrip was particularly disappointing. I'd advise others to consider alternative options. *Suggestions for Improvement*: - Ensure functional air conditioning in the lobby and rooms. - Optimize room layouts for comfortable occupancy. - Provide working landline phones or alternative contact methods. - Train staff to be more responsive and helpful. *MakeMyTrip Feedback*: Unfortunately, their customer support failed to assist with my issues, which added to my frustration. I'd appreciate it if they could work on improving their support services.
Room: Premium Double Room
2.0
Poor Stay
dhruv b.couple
vomit in room washroom shank have to change room you can confirm with hotel staff shared picture at hotel reception
Room: Deluxe Double
Regenta Place Phagwara by Royal Orchid Hotels Limited
Dear Dhruv Bhalla, Thank you for bringing this to our attention. We sincerely apologize for the unpleasant experience you encountered during your stay, particularly regarding the condition of the washroom. This is certainly not the standard we strive to maintain, and we understand how disappointing this must have been for you. We appreciate you sharing the picture with our reception team and allowing us the opportunity to change your room. Please be assured that we have addressed this issue with the housekeeping team to prevent such occurrences in the future. Your feedback is important to us, and we hope to have the chance to provide you with a much better experience on your next visit. Warm regards, Regenta Place Phagwara Nisha (FRONT OFFICE EXECUTIVE)
1.0
Terrible Stay
sandeep g.family
Dear MakeMyTrip Team, I wanted to inform you that I have already notified the hotel about our inability to travel due to the ongoing farmer protest at the Haryana-Punjab border, which has caused significant disruption.
Room: Deluxe Double
2.0
this time poor service
couple
there is no netflix working on tv ..bath towel provided one dental kit also provided only one .. at the morning reception not picking up call
Room: Deluxe Double
Regenta Place Phagwara by Royal Orchid Hotels Limited
Dear Mam/Sir, Thank you for your feedback. We're truly sorry to hear about the inconveniences you experienced during your stay. Please accept our sincere apologies for the issue with Netflix not working on the TV. We will look into this immediately to ensure it’s resolved for future guests. Additionally, we regret that only one bath towel and one dental kit were provided. This does not reflect our usual standards, and we will remind our housekeeping team to be more attentive to such details. We also apologize if our reception was not reachable in the morning. This is certainly not the level of service we aim to provide, and we will review our staffing and availability to ensure better support going forward. We appreciate your feedback, as it helps us improve. We hope to have the opportunity to welcome you again and provide a much better experience. Warm regards, Regenta Place Phagwara Nisha (Front Office Executive)
1.0
pathetic hotel , don’t waste your Money over here
amarjeet c.business
Very bad experience, person attending at reception doesn’t know how to have a words with customer. Rooms are pathetic with smell issue and breakfast quality of food is also very bad . Poor service
Room: Premium Twin Room
2.0
very bad experience
karan s.
family
familyVery bad experience to much smelly rooms room service is pathetic. Damped room with smell & without windows.
Room: Deluxe Double
Regenta Place Phagwara by Royal Orchid Hotels Limited has replied on Wed Aug 20 14:18:29 IST 2025
Dear Karan Singh Anand, We're very sorry to hear about your unpleasant experience and sincerely apologize for the discomfort you faced during your stay. Your feedback regarding the room condition, smell, and service is extremely concerning and certainly not up to our standards. Please know that we take such comments seriously, and immediate steps are being taken to investigate and address these issues. We understand how important a clean and comfortable environment is, and regret that we fell short in providing that during your visit. We truly appreciate you bringing this to our attention and hope you might give us another opportunity in the future to provide you with a much better experience. Sincerely, The Management Team Ms.Nisha Front Office Executive Regenta Place, Phagwara
3.0
Average Stay
priya s.
The rooms were dirty, service was pathetic and the food was not at all good. I dont have
Room: Deluxe Double
3.0
Average service & food
vishaal b.
solo
soloService is v slow for f&b & grievance redressal, property & rooms are clean that's the only saviour. The breakfast menu items are limited w weird combination & staff is hardly visible. To address any complaint the time taken is enormous & then also the solution is not provided
Room: Deluxe Double
5.0
Excellent Stay
varun s.
The amenities were very good. The staff was courteous. Warm water was available 24 hours and food quality was also good.
Room: Deluxe Double
Regenta Place Phagwara by Royal Orchid Hotels Limited has replied on Thu Jun 19 15:23:36 IST 2025
Dear Varun Sapahia, Thank you for your wonderful feedback! We’re glad to hear you enjoyed our amenities, courteous staff, 24-hour hot water, and the quality of our food. It’s always our goal to ensure our guests have a comfortable and satisfying stay. We truly appreciate your kind words and hope to welcome you back again soon! Warm regards, Regenta Place Phagwara Nisha (Front Office Executive)
1.0
worst experience
ankit k.couple
Worst experience staying not worth it ...didnt provide armenties .. no working television.. horrible experience am never gonna visit here again.. there deluxe room was like really bad not even properly cleaned .. I will not recommend this place to anyone..
Room: Deluxe Double
4.0
Good
prince c.family
familyStay was good. Hotel is very clean and ambient. Staff is very polite and well behaved. I ate french toast, it was so tasty.
Room: Deluxe Twin Room
Regenta Place Phagwara by Royal Orchid Hotels Limited
Dear Prince Chawla, Thank you for your wonderful feedback! We're delighted to hear that you had a pleasant stay and appreciated the cleanliness, ambience, and the courteous behavior of our staff. It’s great to know you enjoyed the French toast — our team in the kitchen will be thrilled to hear that! We truly value your kind words and look forward to welcoming you back soon. Warm regards, Ms.Nisha Hotel Regenta Place Phagwara
5.0
Room and dinner
sunil v.solo
soloI stayed for a night only.Spacious rooms courteous staffs and food was very delicious;room was very near and washroom and toiletries top class.More worth for the money paid…
Room: Deluxe Double
1.0
Just-pathetic !
gaurav s.business
Pathetic experience. Worst hotel services i have seen till date. 1) breakfast - there is only poha & sandwich in the name of buffet, pastries and other sweets tastes like they were 2-3 days old 2) room services - for every small thing like dental kit, iron, comb. I have to make calls again and again.
Room: Deluxe Twin Room
