I recently stayed at and was extremely disappointed with the state of the washroom in my room. The bathroom was small, dimly lit, and lacked proper ventilation. The toilet seat was cracked, and the sink area was cramped. But what was most unsettling was the poor cleanliness and maintenance. There were visible stains on the toilet bowl, sink, and shower area. The towels provided were worn out and rough. The washroom was a major letdown, especially considering the hotel's overall ratings and reputation. I hope the management takes immediate action to renovate and improve the washroom facilities to provide a better experience for future guests. *suggestions* - renovate the washroom to make it more spacious and modern
- improve lighting and ventilation
- enhance cleanliness and maintenance protocols
- replace old towels with new, soft ones