Hi, we had been to this resort twice before and had found it acceptable. However, it's clear that the quality of the facilities here has deteriorated substantially. When we checked in, the person at the counter was not aware that we were coming in. It gave quite a scare to us as we had travel-led far to get there. Ac remote was not working when we checked in there, nor the telephone. Thus, we had to call a private number whenever we needed anything. The quality of surroundins has gone to the dogs as well. Unkempt grass, rusted swings/rides that are meant for kids, wild growth of wild bushes, spider webs in furniture made things quite unbearable. Although we love this place, its condition forces us to think to never return again to this property.