I booked my stay on 11 days prior to my journey. I booked room no 103. the host called me 1 day prior to my journey and asked me whether I will be staying or leave at night. I told him that I will be leaving at around 6-6:30 pm. Then, Next day when I reached there, the room keeper denied me access to 103 and offered me 101, stating that the FAN IS NOT WORKING. Then I called the host and asked for reason. Surprisingly, the host said that the AC IS NOT WORKING in the room. While leaving at around 6 pm, for my surprise, the room was already offered to someone else. a) He didn’t inform me in advance about the change. b) He did not ask for my permission about the change. c) He did not offer me an option to cancel my booking. d) He allotted me the room as per his choice not mine. Although in MMT, we pay for our choice. e)This is the 4th time he did this to me. I hope this review reach to the stay owner/host and they start considering customers preference and satisfaction. Peace-out. (N.B: till now, I have booked more than 200 stays/hotels and this is the first time I am giving a negative review)
Niralay
Dear Bishal,
Thank you for sharing your feedback, and we truly regret the inconvenience caused. 🙏
It is correct that the AC and fan in Room 103 were not working at that time. As your comfort is our priority, we offered you a more spacious and comfortable room to ensure your stay was pleasant.
Regarding our call before your arrival — we do this with all guests to confirm their stay or departure time, as we are required to maintain guest records for the PS (Police Station) if needed.
The room you originally booked was given to another guest only after the AC and fan were repaired and it was ready for use again.
We understand the importance of guest preferences, and in the future, we will make sure to inform and confirm with you before making any such changes. Your satisfaction matters to us, and we hope to welcome you again for a much better experience.
Warm regards,
Team Niralay