The overall experience was average, the breakfast wasnt good, the property wasnt upto the mark as per the price charged, we could have stayed in a better property with may be lesser charges, the washrooms werent good, for hot water you will have to wait at-least 20 minutes before taking a shower, the property was situated at a height where the only option to drive your car is to be driven by their hotel driver, dint expect cleanliness also they dont clean the room properly if you are staying for more than a day, we gave the keys to clean the room but they didnt so we had to call them again in the night when we returned back, the balcony view was good from one side on the other side there was garbage, in short wont suggest anyone to book it as its costly as per the services they provide and also the cleanliness.
Moonlight Stays - Bhimtal Lake View has replied on Tue Dec 17 18:00:17 IST 2024
Thank you for taking the time to share your feedback with us. We are truly sorry to hear that your experience did not meet your expectations, and we sincerely apologize for any inconvenience you faced during your stay.
Your concerns about cleanliness, room service, and hot water availability are extremely important to us. We will review these issues with our team to ensure that they are addressed promptly and that our services improve. Guest satisfaction is our top priority, and your feedback helps us identify where we need to do better.
We are, however, glad you enjoyed the balcony view and appreciate you mentioning this aspect. We value your suggestions and will take immediate steps to enhance the overall experience for all our future guests. We hope you will give us another opportunity to serve you better.